Field Service Engineer

Duties and responsibilities

As a MEGASYS® Field Service Engineer (FSE) you will perform installation, warranty and standard repairs of systems that maintain supply of production material utilised in a semiconductor manufacturing environment that makes the microchips used in electronic devices such as Smart Phones, LED's, and Flat Screen TV's. This is a challenging, hands-on, rewarding job opportunity for people who want to join a growing business.

Field Service personnel travel to multiple customer locations or may be assigned to a specific site to provide equipment support. The scope of services may include maintaining the operation, repair of gas/ chemical distribution equipment, gas/ chemical blending equipment, critical monitoring systems and life safety systems. They will ensure compliance in operation and procedures, emergency preparedness and drive flawless execution. 

Key Responsibilities

• Perform pre-task planning & equipment condition analysis prior to starting work.
• Empowered to Stop the Job and escalate.
• Responsible for completion of customer requested tasks.
• Audit equipment and maintenance areas according to quality and safety standards
• Ensure processes and procedures are followed.
• Report quality and safety issues immediately via the escalation process.
• Take ownership of NCE events and the RMA process to address equipment concerns in a timely manner.
• Complete all Field documentation accurately and submit for invoicing at the completion of the task.
• Provide solutions to the customer for equipment configuration, maintenance, and operation.