Network Engineer, Operations & Support Responsibilities

Incident Response: Drive work investigating complex technical and process issues on a global scale spanning multiple reliability, security, and continuity disciplines for infrastructure spanning thousands of locations during major incidents/site events on edge, caching, and network infrastructure. This will require you to work closely and effectively with a variety of cross functional teams, managed service providers, and third-party vendor partners
Escalation Management: Participate in the global team’s Tier 3 and 4 on-call rotation with the goal of routing issues as needed and understanding how processes or tooling might be improved, skills can be developed, or automation can be implemented to prevent the need to escalate similar issues in the future
Risk Management and Assurance: Work internally and with upstream partner teams to ensure design, build, and operations aligns to applicable reliability, security, privacy, regulatory policy, and business continuity drivers
Information and Data Assurance: ensure relevant operational process, procedure, and policy documentation is effectively managed and the data required to support operations is complete and accurate in systems
Automation: Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our goal of all faults in the network being fully remediated by software. This will include helping others understand our requirements and drive their roadmaps, but may include directly implementing light weight solutions in code
Data Measurement: As an operations practitioner supporting our network, you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best return on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures
Operational Leadership: As an operations practitioner within the team you will be expected to drive improvement in everything we do. In this role you will indirectly manage the activities of a large contingent workforce responsible for delivering road mapped projects and executing on recurring activities. You will drive standards across the network and ensure that we are fully compliant to those standards and policies

Minimum Qualifications

Network Protocol: knowledge of TCP/IP, IPv4/v6, Border Gateway Protocol, Intermediate System to Intermediate System, Open Shortest Path First, and/or Multi-protocol Label Switching in complex troubleshooting scenarios. Cisco and Juniper Professional level or equivalent experience
Information Technology Functional Experience: Minimum of 10 years working within global network or infrastructure operations, deployment, design/engineering and/or support teams
Vendor Partner Experience: Minimum of 10 years experience partnering to translate performance issues into improvement plans with enterprise and service provider vendors such as network hardware platforms(Cisco, Juniper, Ciena, Infinera, Nokia, and Arista), ITAD vendors, logistics vendors, and colocation vendors
Business Metrics: Experience identifying key metrics/measures that will be used to evaluate success and validate the business impact of the program
Professional Services: Experience with purchasing, negotiating and end-to-end supplier management, such as managing global RFPs and contract negotiations
Partnership: Experience successfully collaborating across a global team and with cross-functional partners(e.g. physical infrastructure & network design, engineering, strategy, security, policy, and legal) at all levels to include vendor service delivery managers, individual contributors, and people managers
Prioritization: Experience managing from the front to prioritize and drive the bigger mission forward by translating strategy into results
Automation: Basic knowledge coding and automating in higher-level languages such as Python, Go, or JavaScript

Preferred Qualifications

Repair Function: 5 years of logical troubleshooting and physical repair with an understanding of physical infrastructure such as cable types, connector types, optic types, racks, patch panels, power/cooling, hardware components, and facility infrastructure
Software Systems Practitioner: Knowledge and direct experience organizing and executing digital transformation initiatives at the practitioner level
Data Design: Basic knowledge applying data led analysis and leveraging technologies like machine learning and predictive modeling algorithms to solve complex business problems

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