People Service Delivery Lead (6-Months Contract)
Dublin
Description
People Service Delivery Lead (6-Months Contract)
Dublin, IrelandOperations
The People Service Delivery (PSD) team’s mission is to run the best people-focused service delivery business in the industry. Leading with care and empathy, we develop efficient processes, systems, and programs to ensure employees have the resources and support they need during the most important moments of their careers.
This is a fast-paced, 6-month contract role requiring an individual who can jump in to support operations, manage escalations effectively, and simplify complex global processes through a technical and data-driven approach. The ideal candidate will quickly understand our current state, identify blockers, and work with cross-functional teams to ensure overall service delivery is optimized and stabilized.
People Service Delivery Lead (6-Months Contract) Responsibilities
- Service Governance & Monitoring: Responsible for service governance, monitoring, day-to-day supplier oversight, and service health across one or more large functional areas. Monitor regional tiered service health and performance via dashboards, reporting, analytics, and insights
- Escalation Management: Provide immediate operational support and manage time-sensitive service delivery and urgent escalations. Dig into the details to resolve service delivery gaps and conduct root-cause analysis
- Process Improvement: Simplify existing processes and tools through automation and enhancement to make our operations more efficient, while keeping the employee experience as the utmost priority
- Project Support & Stabilization: Support project and change management implementation to drive the adoption of new processes. Monitor the stabilization of these changes to ensure processes are executed reliably and at scale
- Cross-Functional Collaboration: Collaborate cross-functionally across stakeholders to solve HR operations challenges, navigating various levels of sensitivity, complexity, and ambiguity. Create and review documentation, providing training and support on your designated area of work
Minimum Qualifications
- Experience managing one or more service delivery functions (e.g., onboarding, offboarding, payroll, benefits, transfers)
- Experience performing root-cause analysis to problem solve and produce measurable outcomes
- Experience navigating competing/shifting priorities, operating independently, supporting scalable operations, and getting things done in a fast-paced, ambiguous environment
- Effective communication skills, including defining and simplifying complex concepts and communicating these to stakeholders
Preferred Qualifications
- Experience providing day-to-day oversight of third-party HR service providers or suppliers/vendors
- Experience working with and optimizing major HRIS systems (e.g., Workday) and Service Management tools (e.g., Salesforce CRM)
- Technical Fluency: A proven track record of leveraging technology, automation, and data to simplify processes and improve operational efficiency (e.g., experience with AI/automation tools)
- Agile Project/Program Management Qualification (e.g., PMP, Prince2, or equivalent certification) is a plus
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
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