Senior Technical Program Manager

Cloud Operations + Innovation (CO+I) is the engine that powers Microsoft’s core cloud platforms and services that millions of people use every day. With more than 95% of Fortune 500 business on Azure, 180 million using Office 365, and millions using other services – all running on Microsoft's cloud infrastructure. CO+I designs, builds and operates the foundation upon which Microsoft’s mission to empower every person and organization comes to life. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

The Sovereign Cloud Delivery Team in CO+I helps independent partners efficiently run and manage Microsoft-built data centers, spanning IT Operations, Deployment, Physical Security, and Critical Environment. As a Senior Technical Program Manager, you'll drive delivery of essential processes and solutions that support the success of Sovereign Cloud Partners through collaboration within CO+I, across Microsoft, and with each partner. This role demands excellent management of ambiguity and strong accountability.

A successful candidate will: have excellent communication skills, will de detailed oriented, have cross group organizational skills, demonstrate empathy, have well developed analytical and problem-solving capabilities, experience enabling action from data, have a passion to automate processes and thrive on operational support, remain resilient and constructive when faced with changes, and quickly adapt to changes.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

• We are looking for someone with great project and change management skills who is passionate about process improvement, will drive actionable insights across complex business, and will identify and resolve critical problems for our stakeholders.

• Manage Sovereign Program Management deliverables across multiple CO+I functions in support of datacenter delivery from Request For Proposal(RFP) response through operational handover.
• Help solidify Microsoft’s Sovereign Datacenter programs competitive advantage by applying systems thinking methodologies and industry standard project and program management best practices across the team.
• Manage cross-functional, geographically dispersed virtual project stakeholder teams (i.e. delivery, procurement, software development, and operations) creating relationships and connectivity across disparate teams, processes, and systems.
• Leverage technical acumen in mechanical/electrical systems, structures, networking, and software development to facilitate and support system-level engineering problem solving and ideation  
• Works with cross-functional (e.g., Operations, Product Teams, Engineering, Finance) stakeholders to test and deploy complex programs with minimal coaching.
• Produces collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met. 
• Communicates clearly on the benefits of the program, the release plan and communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes. 
• Trusted Advisor - Provide direction and guidance to internal stakeholders answering related questions or issues, while demonstrating a positive attitude.
• Utilizes direction and strategy from leadership regarding business area of expertise to help create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly.
• Defines vision and strategy for change, broad and specific impact, and the flow of communication to the organization
• Ensures buy in and adoption of the new program or change by others in the organization.
• Embody our culture and values

Required Qualifications:

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 1+ year(s) of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience in either an engineering team that develops and delivers IT operations/logistical solutions, OR, in a data center operations team that relies on the provides solutions to operate & maintain a cloud services data center.  
• As needed, the willingness and ability to travel to Microsoft and/or Partner locations.

While not required, we also look for the following Preferred Qualifications:  

• Bachelor's Degree AND 5+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 4+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
• Knowledge of other European Languages like French or German is a plus

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.