Personal Lines Renewals Team Leader

Campion Insurance, now part of PIB Group, is one of the largest insurance brokers in Ireland. We provide our clients with solutions to all their insurance needs ranging from home and motor insurance to complex commercial business packages, as well as a full range of health, life, pension, mortgage, and investment products.

We are looking for a proactive, enthusiastic, motivated individual to join our Personal Lines Team based in our Naas Road office as a Personal Lines Renewals Team Leader.

Role:

• Manage renewal book (reduced policy count dependant on branch size)
• Monitor phone activity levels via the office dashboards on Genesys to ensure sufficient staff managing phone volumes
• Phone performance address individual performance weekly via report issued by line manager
• Conduct monthly 1-1’s with team members and save documented minutes in S drive folder using renewal 1-1 template
• Complete checks in relation to individual progress on issuing & chasing via the renewal manager.
• Hold group meetings to discuss retentions, chasing & issuing update, phone stats per person on a weekly basis
• Age debt control on outstanding cases over 3 months plus report issued by line manager for follow up
• Provide feedback on audit results completed by compliance monthly
• Any issues identified escalate to line manager
• Participate in the recruitment and selection of new candidates to the team
• Training support & plan for new hires establishing a buddy system support after initial group training sessions.
• Deal with complaints and where needed escalate to Line Manager or compliance team.

Responsibilities:

• Achieving personal objectives and renewal sales targets.
• Motivating the team and individuals to achieve and exceed monthly sales targets.
• Provide excellent customer service levels with a focus on quality and compliance
• Provide some mentoring & coaching & regular feedback to enable staff to reach their individual goals.
• Report on individual and team performance to the Renewal Manager.