Custom Administrator

PORTWEST, a leading global manufacturer of safety wear, workwear and PPE is currently seeking applications for the position of Custom Administrator in Westport, Ireland. Portwest is one of the fastest growing workwear companies in the world currently employing over 5,300 staff worldwide, with customer service staff in over 130+ countries and 11 Global warehouses in UK, Ireland, Italy, Poland, Spain, UAE, USA and Australia. We design, manufacture and distribute market leading workwear, safety wear and PPE in fully owned production facilities. 


JOB SUMMARY:

As the Customs Administrator, you will support the Custom sales team by updating business- critical systems with real-time information. You will be responsible for managing different administrative tasks related to custom orders. You will work closely with various internal and external stakeholders to facilitate communication and to ensure timely manufacturing and delivery of customised orders to our customers globally which we manufacture on specialist custom order lines in our facilities.

OVERVIEW OF DUTIES & RESPONSIBILITIES:

• Issuing proforma invoices for Custom projects.
• Managing customer concerns/complaints/supply issues by ensuring effective communication. Facilitate in development of corrective actions, and follow-up to ensure close out of issues.
• Monitor the quote site and be responsible for getting costings from Product Managers. 
• Liaise with internal departments to ensure the markets and sales teams are receiving the necessary service.
• Understand existing customer relationships and their requirements.
• On-time resolution of order management workflows.
• Order entry, order change & data validation. 
• Managing stock holding agreements and drawdown of stock in the warehouse.
• Provide general administrative duties as and when required to support the broader Custom Markets team.
  
  

REQUIREMENTS:

• Relevant third level qualification within Business/Administration is desirable but not essential.
• 1-2 years’ experience in an office-based role required
• Interest in sales and improving the sales process
• Advanced communication and interpersonal skills

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