Artic Driver

Job Profile – Artic Driver

Role Purpose

The Artic Driver is responsible for the safe, compliant and on-time delivery of customer loads, representing Primeline professionally at all delivery points.

The role is both inward-facing and outward-facing, requiring strong communication with the transport and warehouse teams while delivering consistently for a demanding, time-critical customer.

Reporting & Scope

• Reports to: Transport Manager

• Works closely with: Transport Planning, Yard, Warehouse Loading and Customer Goods-In teams

• Environment: High-volume retail distribution with strict delivery windows and site rules

• Vehicle: Articulated unit (C+E) with trailer types aligned to customer requirements

Key Responsibilities

Inward-Facing (Safety, Compliance & Internal Communication)

• Complete daily vehicle walkaround checks and report defects promptly

• Operate in full compliance with EU Drivers’ Hours, tachograph, Working Time Directive and company procedures

• Maintain safe driving standards and follow all site safety rules (PPE, speed limits, reversing procedures)

• Ensure load security and trailer checks are completed (seals, straps/bars where applicable)

• Complete POD and transport paperwork accurately; report damages, shortages and discrepancies

• Communicate delays, route issues and exceptions early to Transport Planning for recovery actions and debrief

• Maintain vehicle and cab presentation to a professional standard

Outward-Facing (Customer & Service)

• Deliver to customer locations on time and in line with agreed delivery slots

• Represent Primeline professionally with customers; remain calm and solutions-focused during issues

• Follow customer site rules and instructions at all times, including sign-in processes and safe unloading practices

• Support the returns/backhaul process as required (empties, cages/pallets, damaged or returned stock)

Skills & Experience

• Full, valid C+E (Artic) driving license

• Minimum 2 years HGV experience

• Driver CPC in date and a valid digital tachograph card

• Previous experience operating articulated vehicles in a busy distribution environment

• Strong understanding of compliance requirements and a safety-first mindset

• Good communication skills and a customer-service approach

• Ability to work independently, manage time effectively and follow route plans

Measures of Success

• On-time, in-full delivery performance and adherence to delivery windows

• Full compliance with EU Drivers’ Hours, tachograph and company procedures

• Accurate paperwork/POD completion and timely issue escalation

• Incident-free operation and safe driving performance

• Positive customer feedback and professional conduct on site

Key performance Indicators

 Compliance with EU Drivers’ Hours, tachograph and Working Time Directive

 Completion of daily vehicle checks and timely defect reporting

 On-time departure and delivery performance against planned schedule

 Incident-free driving and adherence to safety standards

 POD and paperwork accuracy (including damage/shortage reporting)

 Customer feedback and professional standards at delivery points

 Vehicle presentation and care of equipment

Experience Required:

 Full C+E (Artic) license

 Driver CPC in date

 Digital tachograph card

 Good communication skills and a customer-service approach

 Ability to work independently, manage time effectively and follow route plans