Senior Manager Service Architect

Our Managed Services Team 

At PwC Ireland, our Managed Services team shapes, solutions and delivers managed services with our global delivery network and 3rd party ecosystems with leading organisations across all sectors.  We run managed services built on leading technologies so our clients can accelerate their business strategies enabling them run faster, scale smarter and lead stronger in an increasingly changing and complex business landscape.  

Purpose-led work you’ll be part of 

As a Senior Manager Service Architect with a strong focus on business development, you’ll work with our local client teams and our global delivery network and 3rd party ecosystem to shape, architect, propose and win managing services work with our local Irish clients. Your role is key for continuity during the business development cycle in acting as the hub between the local account team and our network and ecosystem. The delivery of technology enabled managed services, harnessing the best of our global network and 3rd party ecosystem.  You will be the local lead responsible for architecting the solution leveraging the best technology enabled managed service assets available across our network and ecosystem.  Part of your Service Architect role is also to work with client account teams helping identify other opportunities to add value to their client.  In addition, you will be joining a fast-growing local team and will have a role in further developing and building the local team. 

Responsibilities include:   

• Designing and architecting managed service solutions and proposals for our client teams leveraging the right and most appropriate assets across or global network and 3rd party ecosystem; 

• Developing collaborative relationships with delivery leads, internal solution labs and other architects, and 3rd parties across PwC’s global network and 3rd party ecosystem to successfully architect, price and sell managed services to Irish clients (typically multi-location, multi-team services); 

• Supporting client account team business development activities around managed services. 

• Keeping up to date on latest trends in managed services (e.g. application of AI) and any developments within our network and ecosystem to enhance our managed service solutions and proposals; 

• Conducting service reviews to diagnose causes and identify remedies when a managed service is not operating as expected; 

• Involvement in contracting with our clients and our delivery network and 3rd parties. 

• Developing additional local service architects through training, coaching and mentorship to further enhance and build our local managed services capabilities; 

• Building the local PwC internal knowledge and understanding of Managed Services; 

• Coaching and mentoring of consultants fostering a culture of continuous learning, collaboration,  

• Developing collateral and insights to support managed service propositions; 

• Working with the local Managed services leadership to further activate, develop and grow the managed services market for Irish clients;   

Experiences and skills  

• Degree qualified with relevant service delivery qualifications (e.g. PMP, ITIL) an advantage; 

• 4+ years’ experience in a Service Delivery Manager role, ideally with complex near shore and offshore delivery chains; 

• 3+ years’ experience in a Service Architect role, ideally with complex onshore, near shore and offshore delivery chains; 

• Track record in enabling client account teams win significant work with clients by solutioning winning technology enabled managed service solutions.  

• An understanding of and interest in advisory and implementation projects and how they both have a mutually re-enforcing relationship with managed services. 

• Demonstrable experience and deep understanding of different service delivery models and managed service commercial constructs. 

• Strong relationship management skills and experience to take service architect role across multiple opportunities / proposals; 

• Strong negotiation and contracting skills with proven experience. 

• An experienced people leader, with a background of inspiring and developing high performance teams across multiple locations and cultures; 

• A collaborative and pro-active team member with demonstrable experience of nurturing, guiding and mentoring teams involved in managed services.   

• Experience driving sales and operational excellence and high-quality standards across managed services teams and processes;    

• A curious and analytical mind-set, with the ability to translate data into meaningful insights that support solutioning, informed decision-making and value business outcomes 

• Effective communication both verbal and written.