Provisioning Service Delivery Co-Ordinator

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions.  We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Description

The role of Provisioning Service Delivery Co-Ordinator is really important to us. The focus of this exciting and challenging role is to manage the Provisioning and delivery of customer orders for Fixed Line, Broadband & IP Phone Systems which is essential for the continued success of our rapidly growing Telecoms Solution.

• Project management of customer orders (Broadband/Leased Line/Hosted), including providing detailed updates to customers via telephone and email.
• Ensuring all orders are kept fully updated with accurate notes on our CRM system.
• Accurate and timely processing of customer orders in line with our own SLAs and customer requirements.
• Efficiently monitor and self-manage work flows internally and with third parties.
• Liaise with carriers, networks and suppliers to ensure any delays or issues are quickly identified and resolve.
• Build and maintain strong relationships with internal and external stakeholders to support team objective and act as main point of liaison of our non-mobile orders
• Identify opportunities for process improvement, automation, and operational efficiency.
• Work with stakeholders to create, update and oversee processes and workflows for existing provisioning processes and implement timely updates as changes occur.
• Maintain key information and data points for order tracking and updates
• Work towards established department KPIs.

Qualifications

• Good organisation and ability to multitask in a fast moving environment.
• Demonstrate a strong customer service ethic with proficiency in both phone & email based communication with customers and suppliers.
• A good team player & can-do attitude.
• Strong attention to detail and consistent accuracy.
• Good knowledge of Microsoft Office Products.
• An ability to demonstrate initiative in problem solving
• An ability to work individually and towards monthly departments performance targets.
• Previous Telecoms experience is preferred, however full training will be provided. 

Additional Information

• 25 days holiday + bank holidays
• Annual salary review
• Pension plan
• Life assurance
• Employee fuel card scheme
• Employee assistance programme
• 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
• Time off for fertility treatment and in the event of pregnancy loss
• ‘Cycle to work’ scheme

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.