Front of House (Operations)

Post Date : 20-Mar-2026 Close Date : 07-Apr-2026 Job Title: Front of House (Operations) - Office-based role Reporting To: Senior Operations Team Lead (Clinical) Location: Smurfit Building, Beaumont ERC School (or department): Operations Team (SARA) Contract type/duration: Temporary (Specified purpose contract, maternity leave cover) Closing date for applications: 7th of April 2026 RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere, and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission “To educate, nurture and discover for the benefit of human health”. We seek candidates whose experience to date has prepared them to contribute to our commitment to the “Race Equality Action Plan 2025-2029” at RCSI. Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds. This makes our university stronger and ensures we hire the best talent. For each of the last six years, RCSI has been positioned in the Top 300 of universities worldwide in the Times Higher World University Rankings. We are proud that RCSI ranks first in the world for “Good Health and Well-being” in the  Times Higher Education #SDG #SDG Impact Rankings 2025.  This reflects our commitment to supporting people of all ages to live healthy lives and our work to promote the concepts of well-being and positive health. Our values of Respect, Collaboration, Scholarship and Innovation continue to unite and direct our purpose. Innovating for a Healthier Future 2023-2027 is RCSI’s new five-year strategic plan. Through it, RCSI will enhance human health by meeting the health workforce needs of society, creating the insights and inventions that drive health improvements, and working in partnership with patients and the public in support of better health and well-being for all. The strategy unites the RCSI community in supporting the UN Sustainable Development Goals – with a particular focus on Goal 3, which targets good health and well-being.  More details about RCSI can be found at www.rcsi.ie; in particular. At RCSI, our core values of Respect, Collaboration, Scholarship, and Innovation are at the heart of everything we do. We are committed to creating an inclusive and supportive environment where every colleague is valued and empowered to thrive. Our dedication to these values ensures that we foster a culture of mutual respect, open collaboration, continuous learning, and innovative thinking. Join us at RCSI, where your contributions will be recognised, and you will be part of a dynamic team making a real impact on global health. About the post: This is an excellent opportunity for an ambitious individual to join an evolving and expanding team in a fast-paced, dynamic organisation. The successful candidate will work within the Operations function of RCSI, providing staff & student facing customer support to undergraduate programmes. As Front of House Operations support, your principal focus will be to support the customer service delivery of the Clinical Operations team for the School of Medicine (Clinical Years). The post would suit an enthusiastic and self-motivated administrator who is experienced in operational delivery. The ability to work independently, managing a busy workload with competing priorities to tight deadlines is essential, as is attention to detail and accuracy. They must have a highly professional approach to work with a willingness to work as part of a team that offers support to colleagues across the institution and possess excellent organisational and communication skills. To deliver effective and professional services, the successful candidate should be able to adapt to occasional variations in working hours when required and must exercise confidentiality, diplomacy, and tact in all internal and external interactions. Job Responsibilities These are shared amongst a team of operations support coordinators. This role will be expected to provide cover, as appropriate, across the full span of undergraduate teaching, learning and clinical rotation activities. The Operations team will work hand-in-hand with the Examinations Team on a daily basis supporting the end-to-end academic journey of our students for each of the relative programmes. A key part of this role, in conjunction with the Senior Operations Team Lead & Head of Operations, is to maintain a positive, strong working relationship with both students, hospital staff and the Academic Leadership Team, to deliver a seamless student journey. Operational Delivery This role is a 5 working day office-based role – providing high quality, professional reception-based support to staff and students. To answer Student Queries related to Teaching, Learning and Clinical Rotations by phone and email. Manage the Room Bookings of key teaching spaces within the building, including corresponding with estates and porters for required venue setup/s. Management of the shared office mailbox including responding to queries in a timely manner. To record and manage Vaccination Monitoring for required programmes/years. To provide support activities / cover to the Operations coordinators, as needed. To manage diary invitations and minute taking for academic and cycle meetings as required. Completion of the Annual Mandatory Staff courses & Training in Technology systems. To support the day-to-day academic experience of Erasmus and Exchange students. To support Student Orientation for relevant programmes/years. To participate in scheduled User Acceptance Testing (UAT) of core technology systems as required. Quality Improvement Contributing to the annual review of SOPs (standard operating procedures) and supporting documentation. To contribute to regular status update reports for the assigned area. To deal with enquiries from Academic Staff in respect of Room bookings and setup. To maintain accurate office management records and archives as needed To engage and contribute in annual Technology systems training as required. Knowledge & Experience – ( Essential): Excellent IT skills including proficiency with Microsoft Office, including Excel. Excellent relationship building and interpersonal skills. Strong communication and presentation skills. Excellent organisational skills with a high level of accuracy and attention to detail. High degree of independence, flexibility, initiative, and commitment. Proven record of accomplishment of managing tasks and time. Adapt positively to change and respond effectively to changing needs and circumstances. Proven record of accomplishment of solving every-day academic and student issues by quickly identifying possible corrective measures and recommending or selecting the best solution. Flexibility to work irregular hours on occasion as required. We are all too aware that imposter syndrome and the confidence gap can sometimes stop fantastic candidates putting themselves forward, so please do submit an application — we’d love to hear from you. Application Process Please apply online through the RCSI careers portal on the closing date with your CV and cover letter. Informal Enquiries: Informal enquiries are invited in the first instance through Clarissa Disconzi, HR Department (email: clarissadisconzi@rcsi.ie). All applications for this post must be made through the career's webpage www.rcsi.com/careers.  Please note that we do not accept CVs directly. Garda vetting and occupational health review may be required for this role, depending on the nature of the duties and responsibilities. Further information will be provided during the recruitment process. Eligibility to Work in Ireland This is a temporary leave cover position and is not eligible for visa sponsorship. Applicants must have the legal right to work in Ireland for the full duration of the contract. Click on the link(s) below to view documents Filesize JD SARA Front of House March 2026.pdf 395.4 Return to Search Apply for Job