Software Support Engineer - Podman Desktop (Waterford Office, Ireland)

We are seeking a skilled engineer to provide expert technical support for Podman Desktop across RHEL, Windows, and Mac operating systems. This role combines core containerization knowledge with OS-specific expertise to resolve complex issues for our enterprise users.

What you will do

• Provide Cross-Platform Support: Deliver expert technical support for Podman Desktop on Red Hat Enterprise Linux (RHEL), Windows, and Mac environments.
• Advanced Diagnostics: Utilize the Podman CLI (command line interface) for advanced diagnostics and troubleshooting.
• Network Troubleshooting: Resolve complex container network issues, including port management, bridge networking, and VPN/firewall connectivity challenges.
• OpenShift Integration: Manage Podman Desktop’s interaction with OpenShift, including generating YAML and managing local clusters.
• Issue Resolution: Methodically reproduce, isolate, and debug complex issues spanning the application, engine, and host OS.
• Remote Assistance: Use remote access tools to debug and support users directly.
• Documentation: Create clear documentation for complex steps and contribute to knowledge base articles.

What you will bring

• Core Container Knowledge: Comprehensive understanding of container concepts (images, registries, volumes) and the difference between containers and VMs.
• Podman Expertise: Proficiency with Podman CLI, Podman Desktop UI, and the podman machine concept for hosting Linux VMs on Windows and Mac.
• Diagnostic Capabilities: Ability to interpret system logs across all platforms, including Windows Event Viewer, macOS Console, and Linux journalctl.
• Communication Skills: Excellent verbal and written ability to explain technical issues to users with diverse backgrounds.
• Preferred Technical Stack: Experience with CSS, web design, Javascript, Typescript, or Electron Desktop applications.
• One or more of the following
• RHEL/Linux Skills: Strong command-line skills (Bash/Shell), knowledge of rootless container operations (systemd), and RHEL firewall/SELinux configurations.
• Windows Proficiency: Deep knowledge of WSL 2 (Windows Subsystem for Linux), PowerShell, and Windows environment variables.
• Mac Experience: Familiarity with macOS terminal tools and virtualization implementation on ARM-based Macs (QEMU or Lima).

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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