Customer Service Agent – Dublin Airport

Description

Ryanair are recruiting for Customer Service Agents to join our Ground Operations Team at Dublin Airport!

These roles are Full-Time positions with our approved manpower agencies, where the successful candidates will be working as part of a large team to ensure that our flights depart on-time. No previous airport experience is required as our fantastic training team will prepare you for your new role with both classroom and practical training.

Please note this a shift-based role with shifts based around our busy flight schedule (days, evenings, weekends, nights and public holidays)

Salary increase to €33,000 on completion of 12 months continuous service

Based in Dublin Airport, you will be work as part of a team with duties including:
 

• Assisting passengers at the check-in and the bag drop area.
• Baggage processing
• Reservations and ticketing
• Boarding of flights
• Ensuring all immigration regulations are adhered to
• Provision of passenger assistance, handle customer complaints and other duties as assigned
• Ensure all Ryanair flights are turned around in 25 minutes
   

This is a shift based role with shifts around the flight schedule

Requirements

• Unrestricted right to live and work full time in the EU
• Provide the documentation to pass a 5-year security background check (for Airport ID) – This includes full address history / confirmation of employment / education and full gap references provided.
• Previous experience in a customer facing role is desirable but not required.
• Excellent communication and fluent English language skills (verbal/written)
• Adhere to Ryanair’s Grooming Policy (Hair, Makeup, Tattoos, Piercings, Uniform )
• Work a shift based roster – earliest start time 2.30am / latest finish time 10.30pm* *circa to change

Benefits

• Salary up to €32,000 in Yr1 (includes performance related bonus)
• Additional skills allowances available
• Fixed roster pattern of 4 days on 2 days off
• Full training and uniform supplied
• Flight benefits
• Discounted parking at Dublin Airport (subject to availability)
• Staff discounts at The Loop, Dublin Airport

Competencies