Senior Solution Engineer

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Career paths are rarely straightforward — and that's exactly what makes them interesting. Whether you're already working in enterprise tech or exploring the industry for the first time, we're genuinely glad you're here. Salesforce is the #1 AI CRM company, and we're committed to hiring and developing the best talent from across the globe. We lead with equality and inclusion in every hiring decision — and we're looking for innovators ready to accelerate what's possible.

About the Role

We're looking for a passionate, commercially-minded Senior Solution Engineer to join our UK & Ireland SMB team.
As a Senior Solution Engineer, you'll be the trusted technical voice in the sales cycle — helping small and medium-sized businesses across the UK and Ireland understand how Salesforce can transform the way they work. You'll blend deep product knowledge with genuine curiosity about your customers' businesses, bringing insight and creativity to every conversation.

Your mission:

• Own the solution: Lead technical discovery and solutioning throughout the sales cycle, guiding SMB prospects towards meaningful, measurable outcomes
• Be a change agent: Share your expertise and inspire customers with compelling, tailored points of view that speak directly to their business challenges
• Build a winning team: Collaborate closely with your sales partners and broader SE community, fostering a culture of knowledge-sharing and mutual support
• Set the vision: Translate complex business goals into clear, actionable recommendations that drive real and lasting change
• Be a trusted advisor: Build strong, lasting relationships with SMB customers, becoming their go-to guide on the journey to success with Salesforce

Responsibilities

• Innovate: Partner with high-performing sales teams to craft solutions that directly address the unique needs of UK & Ireland SMB clients
• Lead: Guide the full solution cycle — from discovery and demonstration through to technical validation — ensuring a seamless and impactful customer experience
• Inspire: Develop deep Salesforce product expertise and confidently showcase its value to stakeholders at all levels, from business owners to IT decision-makers
• Partner: Build strong relationships with customers, prospects, and internal teams, delivering compelling narratives that drive pipeline and accelerate deals
• Excel: Take initiative, demonstrate self-motivation, and consistently deliver results in a performance-driven environment with clear metrics and regular check-ins
• Mentor: As a senior member of the team, actively support the growth and development of more junior Solution Engineers

Qualifications

• Excellent communication skills: You can articulate complex ideas clearly and engage a wide range of audiences — from a founder to a CFO
• Proven problem-solving ability: You have a track record of finding creative solutions to real business challenges, ideally within an SMB context
• A passion for technology: You're genuinely curious about the latest trends, particularly around AI and CRM, and eager to keep learning
• Strong interpersonal skills: You build rapport naturally with clients and colleagues from all walks of life
• Commercial awareness: You understand the SMB landscape and the unique pressures and priorities facing growing businesses in the UK & Ireland
• Adaptability: You're comfortable working in a fast-paced, dynamic team environment and happy to travel occasionally across the UK & Ireland

Bonus points if you have:

• Experience in solution engineering, presales, consulting, delivery, or training
• Familiarity with the UK & Ireland SMB market
• A degree or equivalent professional experience

We value diverse experiences and welcome applicants from all backgrounds. If you're excited about making a real impact for SMB customers across the UK and Ireland, we'd love to hear from you.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.