Concierge - One North Dock
Description
The main function of this role is to support the Building Management of the premises, reporting to the Property & Facilities Management team at Savills. The candidate must be able to manage a fast-paced environment. Strong planning and co-ordination skills are essential with management of various stakeholders at the building. This will be a largely customer facing role being the first point of contact for the property at the main concierge desk.
Key Responsibilities
Have a strong work ethic, pro-active attitude, keen desire to learn, and willingness to take ownership of projects.
Providing access using the security and access control system.
Acting as a first point of contact for tenants and visitors. Representing the tenants and Savills in a friendly, courteous, and professional manner
Operating the main reception phone system and inbox, including responding to all queries promptly
Organising meetings when requested
Scheduling and communicating key dates and events onsite, liaising with the central management team to implement sustainable standards.
Ensuring reception operations run smoothly with consideration to GDPR guidelines.
Take care of the mail: receive, organize, and make it available to the tenants.
Manage deliveries: receive, respect the rules of each company, and control access.
Maintaining the administrative reception documents: organizing, filing, keeping them in order, and informing the manager if any documentation is irregular.
Control the keys and access to the lockers available for the tenants.
Managing the visitor management portal system & App
Skills, Knowledge and Experience
Previous experience in a customer-facing role
Ability to prioritise with good problem-solving and decision-making skills
Strong communication and interpersonal skills
Must have excellent IT skills and software experience
Experience in working on multiple projects simultaneously
Have strong self-management, organisation, and administration skills
High attention to detail
Strong team working skills
Previous experience in a concierge role or the hospitality industry would be desirable.
Ensure Continuous Improvement Process is an integral part of service delivery.