Senior Director of Product (LiveOps) - Star Trek Fleet Command

Scopely is looking for a Senior Director / Director of Product, Live Operations to lead the Live Operations teams for Star Trek Fleet Command.

Star Trek Fleet Command's ongoing success goes from strength to strength. Our in-house developed 4X MMO was launched in 2018 and continues to evolve, being consistently one of the top 10 gross revenue Massive Multiplayer Strategy games on the market.

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing, and innovating the mobile games industry, connecting millions of people around the world daily.

What You Will Do

You will own the long-view strategic planning across the game’s LiveOps, ensuring alignment between strategic vision and tactical execution. Key responsibilities include:

• Own the business performance of the Live Ops function, accountable for delivering game KPIs and guiding decisions which drive sustainable growth.
• Set and align team-wide KPIs and tactical plans, ensuring measurable objectives are in place and tied directly to business goals.
• Lead engagement and monetisation for major content and feature releases, coordinating across disciplines to ensure smooth, high-impact launches which hit KPI targets.
• Monitor the health of the product ecosystem, using insights to proactively identify opportunities and risks, and implement impactful initiatives.
• Continuously apply learnings from data and experimentation to iterate on game features and systems, integrating best practices into the Live Ops roadmap.
• Identify and create process improvements to support rapid iteration
• Partner with production, engineering and QA teams to roadmap, develop, manage and optimise Live Ops systems and tooling.
• Build a high-performing team, mentoring product managers and operational staff, scaling team capabilities, and fostering a culture of ownership and excellence.
• Establish institutional knowledge through clear documentation of experiments, retrospectives, and playbooks to ensure consistent learning and improvement.

What We're Looking For

• Previous work experience with free-to-play games
• Strong leadership skills.
• Strong quantitative and qualitative analytical ability with attention to detail.
• Understanding of game design concepts and principles.
• Experience hitting revenue/metric targets on a live game.
• Ability to thrive in a fast-paced environment.
• Passion for figuring out how game economies work.
• Strong verbal and written communication skills.
• An MBA or a Degree in Economics, Business, Statistics, Data Analytics, or Finance is a plus.

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

Please ensure that the résumé/CV you attach is written in English.