Front Office ManagerStaycity - Operations·Staycity Operations·Staycity Dublin Castle, Staycity Christchurch

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring a Front Office Manager to help shape the Staycity guest journey. This is a Senior Operations role working in very close tandem with our General Manager and thus we require someone with operational and people management experience - this is non negotiable.

Benefits:

• Paid family leave (>1 year of service)

• Flexible working patterns

• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals

• Discounted rates for overnight stays for you, your family and friends

• Refer and earn scheme - earn up to £/€550

• Cycle to work scheme- to support a healthy lifestyle and our planet

• Education Support to help you foster new skills

• Volunteer days: 2 paid volunteer days per year

• Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have:

• Previous management experience of at least 3 years of experience working at the Front Desk in a similar property is essential to deliver this role

• The ability to motivate, appraise, support and challenge a team to deliver world-class results on every aspect of the business on a daily basis.

• Experience using Opera and excellent communication and interpersonal skills are required for this role.

What you can do for us:

• To ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments

• A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided.

• Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement.

• You will be responsible for verifying payments upon guest check-in, following established procedures for various payment methods.

• Support and ensure that our department employees consistently uphold the prescribed standards and service techniques.

• Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.

• Additionally, you will be tasked with managing and inspiring a team of direct reports on a daily basis.

Join us and be part of the journey.