Senior Process Business Analyst

We are seeking an experienced Senior Process Business Analyst to join a dynamic, customer-focused technology delivery team supporting a broad range of complex business areas. This is an initial six-month contract with the potential to extend for a further six months. The role will focus on understanding, mapping and improving large-scale business processes within a complex operational and technical environment.

You will work with a significant range of internal and external stakeholders to discover the current As Is process landscape, identify business needs and translate findings into clear, prioritised requirements and practical recommendations. Reporting to a Senior Project Manager, you will bring structured analytical thinking, strong facilitation skills and the ability to create shared understanding across business, technical and delivery teams.

This role is suited to a senior analyst who is confident working across complex process, governance, data, security and regulatory considerations. You will help ensure that process improvements and solution requirements are aligned with broader functional and technical needs, while supporting change management and adoption across the organisation.

KEY RESPONSIBILITIES

You will lead the discovery and documentation of existing business processes, using a range of recognised analysis techniques and approaches to build an accurate As Is process landscape. You will develop and maintain clear process maps, applying appropriate modelling methodologies and standards, including Business Process Model and Notation (BPMN).

You will facilitate workshops, interviews and stakeholder-engagement sessions with a broad range of internal and external stakeholders. You will draw out process knowledge, clarify ownership and decision points, and create a common understanding of complex business areas and their operational requirements.

You will elicit, define, analyse and prioritise detailed business requirements, translating business-user needs into clear functional and non-functional requirements. You will maintain effective requirements documentation and ensure that requirements remain aligned with the intended business outcomes and wider delivery priorities.

You will analyse complex processes to identify inefficiencies, bottlenecks, duplication and opportunities for improvement. You will perform root-cause analysis of problems identified in the current-state landscape and develop practical, evidence-based options and recommendations in partnership with business users.

You will ensure that process and business requirements are aligned with broader functional and technical considerations, including enterprise solution architecture, IT security, data governance and regulatory requirements. You will identify relevant dependencies, constraints and risks, ensuring that they are visible and appropriately managed through the delivery lifecycle.

You will support the transition of agreed improvements and solutions into the organisation, contributing to change-management and adoption activity. You will work with stakeholders to help embed new processes and ways of working, ensuring that delivered changes are understood, practical and sustainable.

MUST-HAVE SKILLS

Business Process Analysis and Complex Process Mapping

CRITICAL
You have a minimum of five years’ experience as a Business Process Analyst working on large-scale projects in a complex operational and technical environment. You bring extensive, demonstrable experience in analysing and mapping complex end-to-end business processes, creating clear documentation that supports informed decisions and effective transformation delivery.

BPMN and Process-Improvement Methodologies

CORE
You have strong knowledge of BPMN and recognised process-improvement methodologies, such as Lean, Six Sigma and Value Stream Mapping. You can select and apply appropriate techniques to model current and future processes, identify inefficiencies and bottlenecks, and support the design of practical, sustainable improvements.

Requirements Elicitation and Business Analysis

CRITICAL
You have proven capability in gathering, analysing, documenting and prioritising detailed business requirements. You can translate complex business needs into clear functional and non-functional requirements, manage assumptions and dependencies, and ensure that requirements are understood by both business and technical stakeholders.

Root-Cause Analysis and Practical Recommendations

CORE
You are experienced in examining complex process problems, identifying their underlying causes and translating findings into practical recommendations. You can challenge existing assumptions constructively, distinguish symptoms from root causes and work collaboratively with business users to define realistic improvement opportunities.

Workshop Facilitation and Stakeholder Engagement

CORE
You have a proven ability to lead workshops and facilitate structured discussions with stakeholders at all organisational levels. You are an excellent stakeholder manager, communicator and influencer, able to engage internal and external audiences, build consensus and present complex process findings in clear, accessible language.

Functional, Technical and Regulatory Alignment

REQUIRED
You can ensure that business-process and solution requirements are considered alongside wider enterprise solution architecture, IT security, data-governance and regulatory requirements. You understand the importance of identifying cross-functional dependencies early and can work effectively with specialist teams to ensure requirements are complete, feasible and appropriately governed.

Change Management and Solution Adoption

REQUIRED
You have experience supporting the adoption of process improvements or technology-enabled solutions. You can help stakeholders understand and prepare for changes to their processes and ways of working, contributing to implementation activity that is practical, well communicated and sustainable.

Structured Delivery and Communication

REQUIRED
You are highly organised and detail-oriented, with strong analytical, problem-solving and communication skills. You can work independently while maintaining effective relationships across multiple stakeholders, balancing detailed process analysis with an understanding of wider business objectives and delivery priorities.

GOOD TO HAVE – NOT A BLOCKER

• A Business Analysis certification, such as CBAP, PMI-PBA or equivalent – supportive of a structured, recognised approach to business analysis and requirements management.
• Agile certification or practical Agile-delivery experience, such as SAFe or Scrum – beneficial for working effectively within iterative delivery environments.
• Experience supporting business transformation in large, complex operational organisations – valuable for navigating the scale, interdependencies and stakeholder landscape of the role.

WHY JOIN

This is an opportunity to lead meaningful business-process discovery and improvement within a complex technology and operational environment. You will work across a wide range of stakeholders and business areas, helping to turn detailed process insight into clear requirements, practical recommendations and sustainable improvements.

The role offers strong exposure to end-to-end process transformation, stakeholder-led change and the interaction between business processes, technology, security, data governance and regulatory needs. It is well suited to a senior analyst who enjoys creating clarity in complex environments and influencing how organisations improve the way they work.

APPLICATION INFORMATION

If you are a Senior Process Business Analyst with deep process-mapping, BPMN and requirements-analysis experience, we would welcome your application. Please submit a CV outlining your experience of complex business-process analysis, workshop facilitation, process-improvement methodologies, requirements management and stakeholder-led transformation delivery.