Account Manager, TikTok Shop Ads (Chinese Speaker) - GBS
Sales
Dublin
Skills:
Sales
Monitoring
Marketing
Stakeholder Management
Troubleshooting
Business Development
advertising
ROI
Dynamics
Project Planning
Description
About the Role
TikTok's Global Business Solutions (GBS) regional sales and advertising teams drive revenue growth by promoting our advertising solutions, onboarding clients, and running campaigns that deliver measurable results.
Client needs, market trends, and performance expectations shift constantly, and differently in every market. We build strategy accordingly, turning those moving pieces into advertising solutions that work and client partnerships that last.
You will help businesses grow on a global platform, working on the campaigns and relationships that turn advertisers into long-term partners.
About the Team:
TikTok's SMB team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, and drive revenue and growth. To help businesses achieve their marketing goals on TikTok, no matter how big or small, our SMB team combines operational expertise with a customer-centric strategic mindset. You will be doing so by designing and executing scaled sales & service delivery strategies, as well as ensuring that our customers have the right tools and product at their fingertips.
TikTok Shop is rapidly expanding across Europe, with recent launches in several EU countries marking a significant new chapter for our commerce ecosystem. The Shop Amplify Team is dedicated to supporting this exciting growth phase by accelerating the adoption and success of Shop Ads. As TikTok Shop continues to establish itself in these new markets, our team plays a critical role in helping merchants unlock their full potential, driving measurable business outcomes, and shaping the future of digital commerce in the region.
About the Role:
As an Account Manager on the Shop Amplify Team, you will serve as a trusted advisor to merchants, agencies, and internal stakeholders, guiding them through the full lifecycle of Shop Ads—from activation and onboarding to optimization and scaling. You will leverage your expertise in digital marketing and eCommerce to consult on strategy, drive product adoption, and deliver best-in-class customer service. Your work will directly impact TikTok Shop’s growth trajectory in the region.
We are looking for candidates who thrive in fast-growing environments, are self-driven, demonstrate strong ownership, and are highly motivated to develop their careers. The ideal candidate is mission-driven, entrepreneurial, and eager to drive business growth in a startup setting.
Responsibilities:
- Consultative Partnership:
Serve as a TikTok Shop Ads subject matter expert for both clients and internal teams, providing strategic guidance on product adoption, campaign strategy, and optimization to align marketing objectives with business outcomes.
- Merchant Activation & Incubation:
Lead end-to-end engagement activities for TikTok Shop merchants, including prospecting, onboarding, project planning, troubleshooting, and supporting activation and incubation programs to ensure a strong start and sustainable growth.
- Campaign Management & Optimization:
Oversee campaign setup, performance monitoring, and ongoing optimization; deliver actionable insights and recommendations to maximize ROI and client satisfaction.
- Revenue Growth:
Drive and facilitate the adoption of Shop Ads as a primary solution for merchants scaling on TikTok Shop. Support the creation of integrated media plans and help steer account growth in both pre-sale and post-sale processes.
- Market & Product Expertise:
Stay up-to-date on TikTok Shop product developments, market trends, vertical dynamics, and competitor activities to provide clients and teams with a holistic view of success strategies.
- Stakeholder Management:
Build strong relationships with cross-functional teams, understanding their roles and collaborating to drive client success and revenue impact.
Client needs, market trends, and performance expectations shift constantly, and differently in every market. We build strategy accordingly, turning those moving pieces into advertising solutions that work and client partnerships that last.
You will help businesses grow on a global platform, working on the campaigns and relationships that turn advertisers into long-term partners.
About the Team:
TikTok's SMB team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, and drive revenue and growth. To help businesses achieve their marketing goals on TikTok, no matter how big or small, our SMB team combines operational expertise with a customer-centric strategic mindset. You will be doing so by designing and executing scaled sales & service delivery strategies, as well as ensuring that our customers have the right tools and product at their fingertips.
TikTok Shop is rapidly expanding across Europe, with recent launches in several EU countries marking a significant new chapter for our commerce ecosystem. The Shop Amplify Team is dedicated to supporting this exciting growth phase by accelerating the adoption and success of Shop Ads. As TikTok Shop continues to establish itself in these new markets, our team plays a critical role in helping merchants unlock their full potential, driving measurable business outcomes, and shaping the future of digital commerce in the region.
About the Role:
As an Account Manager on the Shop Amplify Team, you will serve as a trusted advisor to merchants, agencies, and internal stakeholders, guiding them through the full lifecycle of Shop Ads—from activation and onboarding to optimization and scaling. You will leverage your expertise in digital marketing and eCommerce to consult on strategy, drive product adoption, and deliver best-in-class customer service. Your work will directly impact TikTok Shop’s growth trajectory in the region.
We are looking for candidates who thrive in fast-growing environments, are self-driven, demonstrate strong ownership, and are highly motivated to develop their careers. The ideal candidate is mission-driven, entrepreneurial, and eager to drive business growth in a startup setting.
Responsibilities:
- Consultative Partnership:
Serve as a TikTok Shop Ads subject matter expert for both clients and internal teams, providing strategic guidance on product adoption, campaign strategy, and optimization to align marketing objectives with business outcomes.
- Merchant Activation & Incubation:
Lead end-to-end engagement activities for TikTok Shop merchants, including prospecting, onboarding, project planning, troubleshooting, and supporting activation and incubation programs to ensure a strong start and sustainable growth.
- Campaign Management & Optimization:
Oversee campaign setup, performance monitoring, and ongoing optimization; deliver actionable insights and recommendations to maximize ROI and client satisfaction.
- Revenue Growth:
Drive and facilitate the adoption of Shop Ads as a primary solution for merchants scaling on TikTok Shop. Support the creation of integrated media plans and help steer account growth in both pre-sale and post-sale processes.
- Market & Product Expertise:
Stay up-to-date on TikTok Shop product developments, market trends, vertical dynamics, and competitor activities to provide clients and teams with a holistic view of success strategies.
- Stakeholder Management:
Build strong relationships with cross-functional teams, understanding their roles and collaborating to drive client success and revenue impact.
Requirements
Minimum qualifications
- Experience in advertising sales, business development, digital marketing, or eCommerce account management/client services.
- Proven ability to build strong relationships and trust with clients.
- Experience collaborating with cross-functional teams and managing multiple projects simultaneously.
- Excellent analytical, communication, and organizational skills.
- Strong written and verbal communication skills in Chinese, with the ability to engage confidently with marketing and business decision-makers, as you'll be working with Chinese merchants.
Preferred Qualifications:
- Self-driven and entrepreneurial, with a track record of achieving quantitative targets in fast-paced environments.
- Strong problem-solving skills, able to independently analyze situations and deliver client-focused solutions.
- Quick learner with a proactive mindset and eagerness to take initiative.
- Experience in advertising sales, business development, digital marketing, or eCommerce account management/client services.
- Proven ability to build strong relationships and trust with clients.
- Experience collaborating with cross-functional teams and managing multiple projects simultaneously.
- Excellent analytical, communication, and organizational skills.
- Strong written and verbal communication skills in Chinese, with the ability to engage confidently with marketing and business decision-makers, as you'll be working with Chinese merchants.
Preferred Qualifications:
- Self-driven and entrepreneurial, with a track record of achieving quantitative targets in fast-paced environments.
- Strong problem-solving skills, able to independently analyze situations and deliver client-focused solutions.
- Quick learner with a proactive mindset and eagerness to take initiative.
About TikTok