Retail Sales Manager

TJ O’ Mahony Ballymount, Unit 2 Building A, Ballymount Retail Centre, Ballymount, Co Dublin D24 X39K, part of HPC Sales Ltd., Irelands’ leading Builders Providers and Home Improvement/DIY Store, is looking for a Full-time, Permanent, Retail Sales Manager to join our Team

Job Purpose: Manage the Retail Department, reporting to the Branch Manager. Oversee customer service, drive sales and ensure the efficient, profitable operation of the department.

Duties and Responsibilities:

·       Manage sales and customer service within the Retail department.

·       Working with the Branch Manager to set targets.

·       Responsibility for the monitoring and achieving of retail sales targets set by the Branch Manager.

·       Manage the receipt and processing, including delivery, of Online Retail Sales related to the Branch, and deal with customer queries regarding same. 

·       Analyse sales figures and trends, daily, weekly and monthly.

·       Organise quotations, dealing directly with customers and suppliers.

·       Organise and control all stock cycle counts on the shop floor and related products in the Branch as decided by Group policy.

·       Ordering of stock, maintaining adequate and appropriate stock levels.

·       Ensuring efficient turnover of stock, avoiding build-up of old or obsolete product models.

·       Running all promotions consistent with the HPC Group wide sales initiatives.

·       Oversee profit and margin.

·       Merchandising of all Retail Goods for sale, maintaining best in class Retail Standards.

·       Working with suppliers to ensure the product offering is relevant, keeping up to date with market changes and trends.

·       Handling any customer queries.

·       Managing and training of staff in the Retail Department.

·       Ensuring all merchandising of shop floor product, and presentation of the shop floor meets the highest professional retail and Health & Safety standards, including the managing of supplier merchandisers.

·       Ensuring compliance with all Health and Safety and HPC Group Policies and Procedures.

·       Manage the branch’s web orders, ensuring they are pulled from the system, picked accurately and prepared for courier collection.

·       Monitor orders to ensure they are processed and dispatched on time.

·       Answer incoming calls promptly and professionally, ensuring required answer rates and service levels are met.

Requirements:

·       Excellent communication and interpersonal skills.

·       Motivated to achieve sales targets.

·       Customer-facing sales experience.

·       Strong product knowledge.

·       Friendly, helpful attitude.

·       Supervisory / Management experience essential

Benefits:                                                          

·       Employee Discount

·       Onsite Parking     

·       Commission/Bonus

·       22 Days Annual Leave