HR Governance and Service Design Manager

Job Title : HR Governance and Service Design Manager Pay Scale : Administrative 1 Closing Date : 27-Mar-2026 12:00 Contact Email : recruit@tcd.ie HR Governance and Service Design Manager Human Resources - Post ID: 039004 Play a key role in shaping and strengthening HR governance, controls and service delivery across the University. Lead meaningful change by improving HR processes, service design and digital workflows. Work closely with senior stakeholders across HR, Payroll, Employee Services and Finance on high-impact projects. Join a newly established role with real scope to influence audit readiness, process improvement and the future of the HR Service Centre. Post Status: 3 Year Fixed-Term Contract The purpose of the role is to deliver a defined programme of HR governance, control and service improvement work, including the implementation of an overpayments policy, strengthened internal controls, revised processes and a new HR ticketing system. The post is fixed term because it has been created to deliver specific project-based improvements within a defined timeframe, and the contract will end once this programme of work and the associated system and framework enhancements have been completed. About Trinity: Trinity is Ireland’s leading university and is ranked 75th in the world (QS World University Rankings 2026). Founded in 1592, the University is steeped in history with a reputation for excellence in education, research, and innovation, which has been inspiring generations of thinkers for over 400 years. About the role: This newly established role within Human Resources is responsible for strengthening governance, controls, and end-to-end process design across key HR services. The postholder will take ownership of the policy development, controls, and audit framework relating to salary overpayments and underpayments, working cross-functionally with HR Payroll, Employee Services, and the Financial Services Division to establish consistent, transparent, and sustainable processes across the University. In parallel, the role will support the strategic development of the HR Service Centre through service design review, process standardisation, and digital workflow initiatives, with a focus on governance, audit readiness, and new starter lifecycle processes. To be successful in this role you will need: Minimum University level 8 degree in Human Resources Management or equivalent experience in HR. At least 5 years’ experience in HR operational management with a strong understanding of HR processes and procedures. Demonstrated success in re-engineering customer-focused HR/business processes. Experience of setting, monitoring and achieving Key Performance Indicators (KPIs). Experience in HR compliance and internal controls, specifically in the management of overpayments and underpayments. Experience leading and participating in HR projects, with a record of successful implementation. Proficiency in working with HR systems; knowledge of CoreHR is advantageous. Salary: This appointment will be made on the Administration 1 (Points 1 - 3) salary scale (€70,942- €91,774 per annum) in line with current Government pay policy. Hours of Post : 35 hours per week How to apply: Applicants are expected to submit a Curriculum Vitae and a Personal Statement of how their experience aligns to the role profile (no more than one page). Applicants who do not submit the application requirements above will not be considered at the short list stage. Applications must be submitted by the closing date specified through eRecruitment. Any Applications which are still in progress at the closing time on the specified closing date will be cancelled automatically by the system. Please see the Job Description below for this position. Interviews: First round interviews are expected to take place in person on Tuesday, 14th April 2026 . Further Information Informal enquiries should be directed to the Deputy Director of Human Resources, Ms Lydia Brazil - brazilly@tcd.ie . Recruitment related queries should be emailed to recruit@tcd.ie . APPLICATIONS CLOSE: Friday, 27th March 2026 at 12:00 noon. Our Values - putting our words into action Values matter. They are key to the success of our Strategic Plan. We centre our behavioural values around the importance of belonging . We recognise that the university will thrive by each of us respecting and caring for one another. We know we can achieve much more through working together . We know too that we must take responsibility for our actions and be accountable. We must, and will never stop, imagining . And through being nature positive we connect not just with the environment but with our ambitions for a sustainable future. At Trinity, we are committed to equality, diversity, and inclusion. Trinity welcomes applications from all individuals, including those applicants with disabilities, those who may have had non-traditional career paths, those who have taken time out for reasons including family or caring responsibilities. We also welcome international applicants including those whom have been displaced due to war. Trinity College Dublin is Ireland’s premier University. We are an EU Sustainable Gender Equality Champion, and we hold an Athena Swan Silver award, recognising our ongoing work to advance gender equality both within Trinity and in the Higher Education sector. Trinity is committed to supporting work-life balance and to creating a family-friendly working environment. 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