Aged Debt Coordinator

Job Title:               Aged Debt Coordinator

Location:                        Dublin city centre

Contract:                        Full time/ Permanent

Reporting to:                  Receivables and Billings Manager

About Us:

Tuath Housing has provided safe, secure and affordable housing since 2006. A lot has changed over the years, but our values remain the same. In partnership with Key Stakeholders, our main focus is on delivering more quality homes to more people and providing an outstanding Customer experience to our 27,000 residents. Working with Tuath Housing is different because we make a difference. We maintain and develop our team of dedicated, motivated, and authentic people through focused training and career development.

Our People and Culture:

Our employees benefit from a positive working culture, learning and development opportunities, and an extensive benefits package which includes:

·      24 days annual leave

·      Attractive salaries commensurate with experience

·      Pension scheme, bike-to-work scheme and a wellness allowance

·      Career development opportunities and a study aids scheme

·      Access to an Employee Assistance Program

·      Flexible working and an excellent work-life balance package

Tuath Housing are accredited with the Silver Award from Investors for Diversity and are committed to promoting a diverse and respectful workplace reflective of all cultures, nationalities, backgrounds, genders, members of the LGBTQ+ community and people from traditionally marginalised backgrounds. We are committed to creating and maintaining a workplace where all colleagues can be their most authentic self.

Tuath is committed to embedding environmental, social and governance (ESG) considerations into every aspect of the business, and to implementing a business plan that emphasises social responsibility throughout our operations. We strongly believe in the importance and value of working in partnership with our many stakeholders to deliver more homes to more people, creating communities across the country. By tracking Tuath’s ESG achievements, we can lead the way in making the affordable housing sector in Ireland more sustainable; and by having a positive environmental and social impact Tuath will also deliver better results to our residents, our employees, and the wider community.

If you are driven to make a difference and believe that everybody needs a home, Tuath is waiting to hear from you.

JOB SUMMARY:

This role is responsible for the effective management and recovery of aged debt across Tuath Housing Association. The successful candidate will work closely with the Finance Department, Local Authorities, and tenants to ensure timely collection of outstanding balances. Duties include monitoring aged debt reports, liaising with stakeholders regarding overdue accounts, implementing debt recovery procedures, and maintaining accurate records for audit and reporting purposes.

KEY RESPONSIBILITIES:

• Monitor and review aged debt reports, identifying overdue accounts and prioritising actions for recovery.
• Prepare regular aged debt analysis and reports for management and speak at the regular weekly team meeting, highlighting trends, risks, and recommendations for improvement.
• Liaise with Local Authorities, tenants, and internal teams to resolve outstanding balances and queries in a prompt and professional manner.
• Assist with the quarterly billing and performing ad hoc billing throughout the monthly cycle
• Implement and manage debt recovery processes, including issuing reminders, statements, and formal notices as required.
• Maintain accurate and up-to-date records of all communications, payment arrangements, and recovery actions for audit and internal reporting.
• Support the Finance Operations team with reconciliations and allocation of payments received against outstanding debts.
• Assist in the development and implementation of policies and procedures to improve debt recovery rates and reduce aged debt. 
• Provide general administrative support including data entry, filing, scanning, and updating digital records.
• Carry out ad hoc duties or cover across Finance teams as directed by line management.

KEY REQUIREMENTS:

• Previous experience in credit control, debt recovery, or finance administration.
• High level of accuracy and attention to detail.
• Proficient in MS Office, especially Excel; experience with SAGE 200 is desirable.
• Strong communication and interpersonal skills, with the ability to handle sensitive situations professionally.
• Ability to prioritise workload and manage time effectively in a busy environment.
• Positive attitude and a strong team player who is also comfortable working independently.
• Experience working with SharePoint or similar systems is an advantage.
• Reliable and professional with a flexible approach to duties.

HEALTH & SAFETY

• Be aware of and act in accordance with Tuath’s Health & Safety Policy.
• Conduct all duties in a safe and responsible manner.

GENERAL

• Contribute as a team member across all Finance functions.
• Positively promote the Company in all communications and interactions.
• Undertake any other reasonable duties consistent with the role, as required by line management.