Associate Director. Business Process and Vendor Relations Oversight

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Director Business Process & Vendor Relations Oversight partners with Non-Clinical Payment Integrity (NCPI) business units to ensure effective Vendor Management across NCPI programs and lines of business (Government and Commercial). The role provides oversight of Vendor Relationships and performance, coordinates with leaders, legal teams, and UHC stakeholders, and is the key point of contact for all Vendor communication or contact.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities:

• Support the Payment Integrity Oversight Function by monitoring and reporting on Vendor key performance indicators (KPIs) and service level agreements (SLAs) as per the contracts
• Provide regular updates through Bi-weekly Vendor Reviews and monthly governance reviews, offering insights to stakeholders on contract performance, risks, and opportunities for improvement
• Serve as the primary escalation point for contract compliance issues, service disruptions, or deviations from agreed terms, coordinating cross-functional resolution with legal, procurement, and finance teams
• Proactively identify and escalate risks associated with vendor and distributor engagements to ensure business continuity and adherence to SLAs
• Ensure proper governance structures are in place, leading business reviews with internal stakeholders to drive accountability and performance of Vendors.
• Collaborate closely with Finance & Contract Services to gather stakeholder feedback and align contract management practices with business needs
• Monitor important contract dates, including renewals, expirations, and obligations, to ensure timely actions and maintain compliance
• Leverage existing reporting to create consistent and structured status updates and coordinate efforts to create new reporting where required
• Partner with NCPI leaders, health plans, legal, vendors, and operations teams to resolve issues and remove barriers
• Collaborating with peer teams (Project Management, Product Management, Operations Leaders, vendors, and Health plan leads) 
• Provide Vendor performance feedback to Leadership

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Proven solid experience in a vendor management role, preferably within a multinational environment
• Demonstrated solid knowledge of US healthcare contract structures, performance metrics, and regulatory requirements
• Demonstrated analytical, problem solving, and data comprehension skills with solid attention to detail and accuracy
• Proven ability to communicate clearly and effectively, both verbally and in writing, including engagement with senior leadership
• Proven experience managing multiple stakeholders and building solid, effective partnerships across all organizational levels
• Demonstrated proficiency in Microsoft Excel, PowerPoint, and Visio to support analysis, reporting, and stakeholder communication
• Proven ability to work independently while also collaborating effectively within a team environment

Preferred Qualifications:

• Proven experience with Payment Integrity business
• Demonstrated knowledge of Payment Integrity value streams: Payment Policy, Data Mining, Coordination of Benefits, Subrogation, Reclamation, and Claims Editing

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.


Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2026 Optum Services (Ireland) Limited. All rights reserved.