General Manager, Specialty Pharmacy - OptumRx

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

The General Manager of Specialty is a key role on the Digital Pharmacy leadership team, responsible for overseeing the overall performance and growth of the Optum Specialty Pharmacy business. Optum Specialty Pharmacy ("OSP") is the 3rd largest Specialty Pharmacy in the U.S serving over 700K unique patients.  OSP serves patients through a distinguished Centers of Excellence (COE) model focused on therapeutic categories such as Oncology, Inflammatory, Neurology, and Auto-immune.

This role has overall accountability for the Specialty P&L, collaborating with matrix partners, achieving financial commitments, driving market differentiation and growth, and collaborating with operational leaders on the service model of the business. The ideal candidate will have extensive experience managing complex and scaled P&Ls across a matrixed organization. The candidate should be proficient in financial management, strategic planning, product and operations. The Specialty GM will need to be a solid partner to other Optum Rx P&L leaders to deliver on common objectives to drive strategic growth and achieve collective performance targets.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities:

• P&L Management: Oversee the financial performance of Specialty, including budgeting, forecasting, and financial reporting. Ensure profitability and cost-effectiveness
• Strategic Planning: Work with the Strategy and Planning team to develop and implement Annual Business Plan and Long-Range Plan to drive growth and achieve business objectives. Identify market opportunities and create initiatives to capitalize on them
• Revenue and Earnings Growth: Deliver Specialty IOI Growth by driving volume and utilization to close the segment's share of the enterprise IOI gap
• External Face of the Business: Grow market share in open market by engaging and influencing industry trade groups, represent the business in key customer and partner meetings, advocate and lead agenda with M&A targets, develop and promote the image of the business in collaboration with communications in a variety of media outlets
• Strengthen Cross-Pharmacy Integration: Collaborate across Pharmacies to gain enterprise alignment by identifying synergies, integrated planning/reporting/KPIs across Specialty, Infusion, Frontier, CPS, and other pharmacy businesses
• Matrix Collaboration: Work closely with matrix partners, including operations, growth, Industry Relations, marketing, capabilities, finance, and human resources, to align strategies and achieve business goals
• Team Leadership: Lead, mentor, and develop a high-performing direct and indirect leadership team. Foster a positive and collaborative work environment
• Patient Focus: Ensure a high level of clinical quality, transaction quality, as well as provider and patient customer service satisfaction, measured by NPS and other key metrics. Address customer concerns, resolve issues promptly, and implement improvements based on feedback
• Compliance: Ensure compliance with all regulatory requirements and company policies. Maintain high standards of quality and safety
• Performance Monitoring: Create systems to appropriately track and analyze key performance indicators (KPIs) to measure success and identify areas for improvement

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications: 

• BA or equivalent degree
• Healthcare management experience 
• Experience in healthcare industry, in a senior management role
• Demonstrated background in strategic planning and execution. Ability to identify market opportunities and drive growth initiatives
• Demonstrated experience in managing P&L, budgeting, and track record of success in achieving targets
• Proven ability to lead and develop high-performing teams and creating a culture of excellence
• Ability to deliver results in a matrix organization by collaborating with cross-functional teams
• Ability to be a solid strategic thinking with problem-solving abilities and experience writing and delivering robust strategic plans
• Proven excellent communication and interpersonal skills
• Proven working knowledge of pharmacy regulatory requirements and industry standards

Preferred Qualifications: 

• MBA or Advanced degree
• Specialty Pharmacy experience

*All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy.

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved.