Supervisor Appeals

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Let's talk about diplomacy. Let's talk about accuracy. Let's talk about how United Health Group became a Fortune 6 leader in health care. We did it by working to become an undisputed leader in creating service quality and helping to improve the lives of millions. Now, here's where you come in. We'll look for you to provide expertise and support to teams in reviewing, researching, investigating, negotiating and resolving all types of appeals and grievances. You'll be charged with analyzing/identifying trends and may need to help resolve written Department of Insurance complaints and multi-issue provider complaints. We'll back you. We'll train you. We'll open new doors for career growth and encourage you to pursue them.

Primary Responsibilities:

• Coordinate and supervise daily/weekly/monthly activities of a 20-24-person team including setting priorities for the team to ensure productivity, efficiency and quality performance goals are met
• Conduct 1:1s with team members, drive team engagement & development, act on results from the EX survey and support the QVC, Quarterly Review and Year-In-Review processes
• Coordinate work activities with other supervisors, managers, departments, etc.
• Support the root cause & remediation of compliance misses, star rating fails, effectuation misses, audit reviews and general quality measures that impact overall CEP results
• Provide coaching, feedback and annual performance reviews as well as formal corrective action
• Communicate with appropriate parties regarding appeals and grievance issues, implications and decisions
• Analyze and identify trends for all appeals and grievances

This is a challenging role with serious impact. You'll need to focus on bringing out the best in team members through coaching, huddles and modeling proper behaviors and practices. You'll be accountable for overall team performance within a demanding, fast-paced environment that involves a great deal of complexity.  The successful candidate should demonstrate a positive, motivated mindset that fosters trust, engagement, and team success.

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Proven supervisory/leadership experience
• Proven solid experience analyzing and solving problems in an office, claims or customer service environment
• Demonstrated proficiency with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Proven ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product
• Demonstrated intermediate proficiency in Excel and data analysis tools

Preferred Qualifications:

• Proven solid claims, appeals or grievance experience

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.


Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2026 Optum Services (Ireland) Limited. All rights reserved.