Vice President/General Manager, Home Delivery Pharmacy

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

The Vice President, Home Delivery Pharmacy serves as the General Manager (GM) for the Home Delivery business, with accountability for overall performance, growth, and strategic direction. This role operates as a senior enterprise leader responsible for setting vision, driving results, and aligning cross-functional partners across product, operations, technology, marketing, clinical, and enterprise stakeholders.  As GM, this leader owns the end to end Home Delivery strategy and operating agenda, translating long term vision into executable roadmaps, investment priorities, and measurable outcomes. The role is intentionally designed with a lean direct team and broad enterprise reach, requiring solid executive presence, influence, and the ability to deliver outcomes through matrixed leadership.  The VP, Home Delivery Pharmacy represents the business in executive level forums, shapes operating models that enable scale and performance, and ensures Home Delivery continues to deliver differentiated value for clients, members, and the enterprise.

Scope

• Client Success - PBM/UHC, ensuring solid client performance, issue resolution, escalation management, and executive level visibility to systemic risks and opportunities
• Client Success - New Business, supporting growth readiness, go to market execution, and scalable client operating models for new and expanding business
• Medicare Stars P4P, providing executive governance and strategic oversight of pharmacy related Stars performance, including adherence, reporting, and pay for performance outcomes in partnership with Health Plan and PBM stakeholders

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities:

• Serve as General Manager for Home Delivery Pharmacy, accountable for business performance, growth strategy, and delivery against annual and multi year objectives
• Define and execute the Home Delivery vision, strategy, and roadmap, aligning stakeholders across Optum Rx, PBM, UHC, and enterprise partners
• Lead financial and portfolio prioritization activities, partnering with strategy, operations, and growth leaders to balance investment, cost, and experience outcomes
• Drive alignment to a unified Home Delivery operating model, establishing governance, operating rhythms, and escalation pathways to ensure accountability and speed of execution
• Act as the executive face of Home Delivery, representing the business in senior leadership discussions, client engagements, and cross enterprise initiatives
• Set the strategy and execution agenda for end to end consumer and patient experiences, including ownership of experience outcomes (e.g., NPS, CAHPS) and digital first improvements that reduce friction and improve satisfaction
• Advance innovation and modernization efforts across Home Delivery, evaluating new capabilities, services, and business models that improve outcomes, drive adoption, and deliver enterprise value
• Build and continuously strengthen Home Delivery's value proposition, leveraging consumer and customer insights to drive growth, retention, medication adherence, and total cost of care improvements
• Lead a focused direct organization while delivering results through matrixed teams, influencing leaders across operations, technology, product, clinical, and marketing functions

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications: 

• Bachelor's degree or equivalent experience
• Experience in strategy, product, business solutions, and/or client management within large, complex organizations; proven ability to take strategy through execution
• Demonstrated success working seamlessly across multiple stakeholders; expert cross-functional collaborator
• Demonstrated solid executive presence, negotiation skills, and ability to communicate clearly across all levels
• Solid financial acumen and comfort operating with disciplined metrics and outcome management

Preferred Qualifications: 

• MBA or advanced degree
• Pharmacy and/or Home Delivery experience

*All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy.

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved.