Access to Care Administrator / Receptionist- UPMC Sports Medicine, Cork

Patient Services Deliver a patient-centred experience to all our patients and stakeholders internally and externally. Manage all contractor, visitor, and patient pathways daily, adhering to policies and procedures and ensuring a professional service is always delivered. Liaise with UPMC staff and leadership, as required, to ensure a smooth patient pathway. Manage calls and action all queries in an efficient and professional manner. Manage all referral entry points, deliver messages to relevant internal colleagues and manage communication with patients to ensure best outcomes and patient experiences. Responsible for Healthlink, the health mail platform. Ensure all referrals are responded to and sent to our consultants internally. All generic referrals are followed up for clinical vetting and distributed according. Responsible for central referral management, distribution and registering of referrals to diagnostics team. Referral Management Action all referrals and process efficiently. Communicate with referring sources to confirm receipt of referrals and ensure compliance with International patient safety goals of accuracy in patients’ details. Liaise with patients to ensure we have their most up to date demographics and where applicable, health insurance details. Work closely with colleagues from all UPMC sites and complementary departments such as diagnostics, scheduling and orthopaedics. Meet scheduling KPI’s ensuring compliance to scheduling process in all systems – including the Sports Clinic patient management system. Ensure Insurance verification process is adhered to and all patients are notified in advance of payments due where applicable. Medical Records Populate and ensure comprehensive record keeping for patients on the designated UPMC Sports Medicine patient management system. Liaise with the Patient Services Manager and the Director of Quality Patient Safety when dealing with requests for medical records for all Data protection requests. Review patient medical record numbers on a regular basis to ensure that no duplication of medical record numbers takes place. Ensure that appropriate information is extracted from electronic record and provided to UPMC upon referring patients on for further care.