Access to Care Manager - UPMC Whitfield Hospital, Waterford

The Access to Care Manager will: In conjunction with the Director of Access and Access to Care Managers, will work to create an integrated Access to Care team across our Healthcare Services, promoting good teamwork and excellent patient experience. In consultation with the Director of Access and the Hospital GM’s, will assess and implement process improvement measures for the Access to Care team. Display positive attitude and discuss decisions or policies in a positive, problem-solving way. Manage, develop and identify opportunities for team members through Engagement and Competency appraisal, mentoring and feedback, based on clear objectives for each team member. Promote a culture of personal responsibility where team members are supported to deliver and held accountable for performance. Manage the Inpatient Scheduling teams, located in Waterford and Kilkenny, for UPMC hospitals in Ireland. Manage the medical secretary group, located in Waterford. Work with the Inpatient Scheduling team leaders to motivate the inpatient scheduling team to ensure the team’s services are delivered in a manner responsive to changing demands. Review of current inpatient scheduling SOP’s and processes, identifying opportunities for standardisation and alignment Work collaboratively with hospital DON’s/ADON’s to ensure smooth and effective delivery of inpatient scheduling, allowing business leaders to proactively address service needs for each hospital Ensure that agreed pathways are in place to support all access points, from patient admission, discharge and claims management. Identify metrics and implement reporting of key performance indexes for the access functions under your remit. Work with team leaders to develop a culture of “Get it right – first time” Collaborate with the Access to Care managers to provide an improved patient experience and improved patient communication process Support, as required, the Access to Care and Hospital teams in all other activities and adhoc projects which are linked to patient access in its totality.