Full Time Clerical Officer Radiology - UPMC Sports Surgery Clinic, Dublin

Primary Duties and Responsibilities: Welcomes patients and their families professionally and delivers excellence in the administration of the patient episode. To ensure the seamless administration of the patient episode from referral to scheduling/handover to clinical colleagues. Ensures that the patient is properly identified and that all records match, and are verified as correct by the patient. Ensures all paperwork including insurance documentation is accurate, signed and in order prior to patient leaving Radiology Reception Ensures that all payments are deducted as necessary. Rotates between reception and call centre as required. Schedules patients as per requests. Seeks clinical advice as necessary. Verifies patient’s insurance details. Answers the telephone professionally and according to policy. Supports the retention of staff by contributing to the creation of a healthy work environment that supports teamwork. Treats colleagues, patients, families and visitors with dignity and respect at all times. Demonstrates behaviours consistent with the clinic values, policies and procedures and forges good working relationships with administrative and clinical colleagues. Ensures a quality service for patients and families by being flexible with assignments and in providing staff coverage. Maintains patient confidentiality at all times and is discrete in all dealings with patients and their families. Communicates effectively and efficiently with patients, families and colleagues. Addresses patient/family concerns/complaints immediately and seeks assistance as necessary. Contributes to team meetings and offers solutions to problems as they arise. Embraces change and participates in the implementation of new processes and procedures that will enhance departmental efficiency and effectiveness. Abides by the clinic mission and values at all times and always acts as an ambassador for the clinic. Follows all clinic policies and procedures.