Senior Customer Engineer – Switchgear Services (Ireland)

Location: Ireland – Field Based
Reporting to: Field Delivery Manager
Travel: Majority site-based around Dublin with regional travel required
 

Brief Job Description:

Senior Customer Engineer – Switchgear Services:

Responsible for installation, commissioning, testing, maintenance, and fault-finding of LV switchgear panels across customer sites. The role requires strong customer engagement, adherence to safety standards, and delivery of high-quality service across multiple projects within the region.

Responsibilities and Measurement Criteria:

• Deliver installation, commissioning, testing, and handover of LV switchgear panels.

• Diagnose faults, investigate breakdowns, and carry out effective repairs.

• Perform preventative maintenance to agreed schedules and quality standards.

• Conduct primary and secondary injection testing, flash testing, and panel fault-finding.

• Prepare tools, test equipment, and required documentation prior to site work.

• Complete all site documentation accurately and ensure timely client sign-off and system uploads.

• Liaise with clients, subcontractors, and internal teams to meet project milestones and close snag lists.

• Ensure full compliance with HSE procedures and safe isolation practices.

• Participate in regional travel and the on-call rota as required.

Qualifications:

Required / Minimum Qualifications:

• Minimum 3+ years’ experience in a site-based or client-facing engineering role.

• Recognised qualification in an Engineering discipline.

• Strong working knowledge of LV switchgear and protection devices.

• Experience in electrical panel testing and fault-finding.

• Competency in primary and secondary injection testing and flash testing.

• Good understanding of electrical safety and safe isolation procedures.

• Experience completing detailed test documentation (FAT/SAT exposure desirable).

• Excellent communication and customer-facing skills.

• Full, clean driving licence.

• Flexibility to work additional hours when required.

Additional / Preferred Qualifications:

• Electrical Engineering or Electrical Trade background.

• HND/HNC or equivalent qualification.

• Working knowledge of electrical drawings and control systems.

• Experience troubleshooting within an electrical service environment.

• Good PC/software literacy.

Physical & Environmental Requirements:

• Site-based role with significant travel.

• Work in industrial environments requiring strict adherence to safety procedures.

Benefits

• Competitive base salary
• Company van 
• All travel expenses covered
• Overtime and out-of-hours work available
• Health insurance 
• Pension
• Life assurance
• 25 days annual leave plus 10 bank holidays
• Sick pay
• Health & Safety training, full product training, PPE, Tooling, Laptop all provided. 
• Opportunities for career progression and professional development

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help deliver our strategic priorities.

OUR CORE PRINCIPLES:
Safety • Integrity • Respect • Teamwork • Diversity & Inclusion

Vertiv is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees.

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