Description

MAIN PURPOSE OF JOB

The Senior Project Manager (SPM) will both manage accounts directly assigned to them (project planning, execution, tracking, delivery and closure using Welocalize standard processes and tools) and will support the Operations Squad Lead in large enterprise accounts.

A SPM will own relationships with the customer at the project level and work closely with Welocalize account directors and production teams to optimize delivery, client satisfaction, quality and profitability.

The ideal candidate is a driven but steady individual, capable of building relationships across the entire project team, with the flexibility and energy to thrive in a dynamic environment

MAIN DUTIES

The following is a non-exhaustive list of responsibilities and areas of ownership of the Senior Project Manager:

Supervision and leadership of global teams (including internal and external, direct and indirect reports)

Preparation, analysis and implementation of project plans following the Welocalize standards for:

Project Management, i.e. Project Start Standards, Workflow and Completion; updating project status, invoice approvals, updating client information, etc.

Creation and Management of project schedules

Creating project estimates and proposals for customer approval

Risk assessment and strategic planning of activities to minimize potential issues

Management of QA projects, incl. resource management, defect management, reporting, etc.

Working collaboratively on project and client objectives with other involved stakeholders.

Development and preparation of process documents where required

Operating with a medium level of support, incl. recognition and escalation in a timely manner of any issues beyond their control

Working with the production team in the continuous improvement of project delivery and profitability

Establishing strong relationships with both internal and external stakeholders, incl. colleagues in other departments, vendors, etc.

Building and maintaining strong relationships with customer contacts at the project level, with measurable success in customer ratings

Effective and timely communication with all stakeholders involved in the project(s), incl. clients, production business units, etc.

Ensuring all finance systems data is accurate and kept up to date

Reporting, incl. Weekly Project Status reports, Budget to Actual, Time Management, and Client/Vendor related issues to other involved stakeholders.

Ensuring profit of project is maintained through the management of margin.

Planning, preparing & running quarterly business reviews with clients face-to-face.

REQUIREMENTS

Education

Master’s Degree OR Bachelor’s Degree and experience in the industry in lieu of Master’s Degree acceptable

Experience

Proven track record of Project Management

Experience working internationally or directly with international product development

Experience in technology related company

Proven Experience dealing with large clients.

Proven track record of success at managing large accounts/projects

Experience in authoring client documents such as SOW’s, proposals, processes and ‘post mortems’

Proven track record of active participation in development of processes and ideas

Proven track record of active participation in new client sales cycles, incl. presentations, analysis, recommendations and relationship development

Experience in managing financial budgets, budget reconciliation and budget reporting

Experience with Translation Management Systems, i.e. GlobalSight, Idiom World Server, SDL TMS, etc.

Other relevant skills

Energy and a positive attitude with excellent interpersonal skills.

The ability to lead large, diverse, virtual teams.

Excellent Written and verbal communication skills.

Strong organizational and problem-solving skills.

Effective presentation skills.

Ability to build and maintain strong client relationships

Ability to manage multiple priorities in a time-sensitive and deadline-driven work environment

Must be available to travel for work related commitments.

Due to business needs this role requires to be located in Ireland or United Kingdom

Senior Project Manager

Description

MAIN DUTIES

REQUIREMENTS

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