Resource Planner

WH Scott Plymouth is currently seeking a motivated and organised Resource Planer to join us. This is a full-time, office-based position working 39 hours per week, 

Key Responsibilities

Planning & Scheduling

• Coordinate and schedule engineering works in line with customer requirements and operational capacity
• Maintain and update staff planners to ensure optimal resource allocation
• Monitor workloads and adjust schedules to meet changing priorities

Customer Communication

• Liaise with customers to arrange appointments and confirm work schedules
• Provide updates and handle queries in a professional and timely manner
• Ensure a high level of customer service at all times

Staff Coordination

• Work closely with engineering and industrial staff to ensure clear communication of schedules and job requirements
• Support staff with planning queries and adjustments
• Assist in resolving scheduling conflicts and operational issues

Administrative & Financial Support

• Provide general financial assistance, including basic reporting, data entry, and tracking of job-related costs
• Assist with documentation, record keeping, and reporting requirements
• Support the management team with day-to-day administrative tasks

Reporting & Management Support

• Report regularly to the Service Management team on scheduling, performance, and resource utilisation
• Assist management with operational planning and continuous improvement initiatives
• Provide data and insights to support decision-making

Key Skills & Experience

• Strong organisational and time management skills
• Excellent communication and interpersonal abilities
• Ability to multitask and work effectively under pressure
• High attention to detail and problem-solving skills
• Experience in a planning, scheduling, or coordination role (preferred)
• Background in an engineering or service-based environment (advantageous)

IT Skills Requirements

• Proficient in Microsoft Office applications, including:
• Excel (data management, basic analysis, spreadsheets)
• Word (documentation and reporting)
• PowerPoint (presentations)
• Experience with SharePoint or similar document management systems
• General confidence in using digital systems, scheduling software, and databases

Personal Attributes

• Proactive and self-motivated
• Team-oriented with a collaborative approach
• Flexible and adaptable to changing business needs
• Professional and customer-focused