Customer Account Manager - Healthcare division

Job Title: Customer Account Manager – Healthcare division

Location: Pottery Road, Ireland

Department: Customer service - Healthcare Division

Reports To: Key Account / Customer Service Manager

About Elis

Elis is a leading international multi-service provider, delivering high-quality textile, hygiene and facility services across a wide range of sectors, including healthcare, hospitality and industry.

In Ireland, we work with hospitals, nursing homes and healthcare organisations to provide reliable, high-quality laundry and textile solutions that support patient care, infection prevention and the day-to-day operation of healthcare facilities.

At Elis, we value our people and offer:

• Competitive salary with performance-based incentives

• Opportunities for professional growth and career development

• A supportive, collaborative and customer-focused working environment

• The opportunity to work with leading healthcare organisations across Ireland

Role Overview

The Customer Account Manager – Healthcare Division will be responsible for managing and developing a portfolio of hospital and nursing home customers throughout Ireland, ensuring consistently high levels of service, customer satisfaction and commercial performance.

The successful candidate will act as a key point of contact between Elis and our healthcare customers, developing strong long-term relationships while working closely with operational teams to ensure the effective delivery of laundry and textile services.

This is a highly customer-focused role requiring strong relationship management, commercial awareness and the ability to work effectively across multiple customer sites and internal teams.

Key Responsibilities:

• Manage a portfolio of hospital and nursing home accounts across Ireland, building strong and lasting customer relationships.
• Act as the main customer contact, managing service delivery, queries, complaints and escalations.
• Conduct regular customer visits, service reviews and business meetings to ensure high service standards.
• Manage contract renewals, retention and account growth, identifying opportunities for additional services and revenue.
• Work closely with Customer Service, Operations, Transport, Production and Sales teams to ensure seamless service delivery.
• Monitor account performance, KPIs, customer feedback, stock requirements and service levels, driving continuous improvement.
• Support healthcare contract mobilisation, ensuring customer requirements and operational standards are delivered effectively.
• Prepare customer reports, proposals and account reviews while maintaining accurate CRM and reporting records.
• Ensure healthcare quality, hygiene and infection control requirements are understood and consistently maintained.
• Achieve key business objectives including customer retention, revenue growth and debt collection.

 Skills & Experience Required

• Proven experience in account management, customer service or business development, ideally within healthcare, laundry, textiles, facilities management or a related service industry.
• Experience working with hospitals, nursing homes or healthcare organisations is highly desirable.
• Strong understanding of customer relationship management and strategic account development.
• Excellent communication, negotiation and interpersonal skills.
• Strong commercial awareness with the ability to identify and develop revenue opportunities.
• Excellent problem-solving skills and the ability to manage multiple priorities and customer requirements.
• Highly organised, proactive and results oriented.
• Strong analytical skills with experience using CRM systems, reporting tools and Microsoft Office.
• Ability to build effective relationships with customers at all levels, from operational teams through to senior management.
• Full clean driving licence and willingness to travel throughout Ireland.
• Experience within textile, linen, laundry or facility service solutions would be a strong advantage.

Join Us

At Elis, we help hospitality providers focus on what matters most — delivering exceptional guest experiences. If you are a client-focused professional with hospitality experience and a passion for relationship management, we’d love to hear from you.