Sales Associate

Overview illeroy & Boch is a premium German brand renowned for its high-quality ceramics, elegant tableware, and sophisticated bathroom and wellness products. Founded in 1748, the company combines centuries of craftsmanship with modern innovation, offering products that emphasize durability, functionality, and timeless design. Today, Villeroy & Boch is recognized globally for its commitment to quality and style, making it a trusted name in both residential and hospitality settings. Responsibilities Expected to take an active interest in the business, brand, and products, to continuously keep up to date with all relevant changes and communicate with our Guests / Customers about our Company To help the store drive sales and achieve quarterly sales targets by maintaining a high level of customer service Welcome guests with a friendly approach and demonstrate the highest levels of customer service. Resolve customer issues and concerns Use effective selling techniques to build sales and achieve sales targets Ability to help process deliveries in-store, in line with the company’s health and safety policy Ensure high standards of cleanliness and good housekeeping on the sales floor and in stockroom areas Develop and build knowledge of the store, and company stocks through the store management team Maintain store standards regarding pricing, ticketing & current promotions Adhere to all store procedures from the shop manual, including Health & Safety & Compliance Merchandise goods in line with company guidelines Complete other tasks and projects as requested Regularly complete E-learning courses using the company E-learning portal Qualifications Luxury Retail Background : Prior experience in a premium or high-end retail setting (homeware, lifestyle, or fashion) Hospitality or Tableware Knowledge: Familiarity with dining etiquette and the art of table setting. Understanding of seasonal trends in dining and entertaining CRM & Clienteling Skills: Ability to build long-term relationships with customers. Experience using customer databases for follow-ups and loyalty programs Language Skills : Additional languages (e.g., French, German, Mandarin) for international clientele Passion for Interior Design & Lifestyle : Genuine enthusiasm for home décor, entertaining, and luxury living