Digital Performance Manager - Starcom

The Role

OVERVIEW

This role assumes responsibility for integrating all aspects of performance
activities for key client accounts, acting as a critical point of contact regarding the
day-to-day management of performance campaigns. The role requires expertise
in performance planning tools such as DCM, AdWords, GA, Adobe, DBM, social
media platforms, Amazon and all other commonly used advertising platforms; as
well as the ability to use data and analytics to identify ways to improve
performance on an ongoing basis. The role further requires excellent attention
to detail and effective management of performance processes, in a timely
manner, to ensure best in class delivery for clients. Furthermore, strong
collaboration and communication with the specialist teams in Investment
is essential to ensure delivery of market leading performance campaigns.

Responsibilities / Key Performance Indictors (KPIs):
The role of Performance Manager assumes the responsibility for
performance plan development for all clients within their team, including
the use of tools to analyze data, sales, and outcomes. This role will work
closely with the Social, Search and Programmatic teams and will manage
the delivery of all aspects of the performance plan, ensuring that it is aligned
with the overall media rationale.

Summary of Key responsibilities:
• Own day-to-day relationship, primary point of contact with performance client
• Coordinate the specialist teams: search, social, programmatic, ops, ad tech
• Manage testing and optimization calendar
• Manage the media plan with “one view of plan” across all channels
• Analyze daily and weekly results, maintenance of data dashboards
• Move investment in real time to achieve client outcomes

AGENCY PERFORMANCE
• Ownership of the performance plan, working closely with
Investment and Specialist Teams to ensure efficient delivery
• Management of campaign from start to end (including data analysis, dealing with client queries, campaign monitoring, ongoing optimizations, etc.)
• Creating, monitoring and analyzing reports and taking ownership of the platforms that generate the data
• Internal coordination with Core Practices and Central Teams on live campaign queries including delivery
updates and pacing reports
• Analyze and understand the reports generated and use the data to provide insights and identify clear actions to be taken to improve performance
• Liaise with the Creative Agency for delivery of creative assets
• Develop an understanding of each Practice and Central Team within Core and what it contributes to the overall plan
• Floodlight requests through Google Tag Manager and liaise 3 rd party web developers
• Validate campaign delivery and performance and create post campaign reviews for clients
• Adopt and embrace an accuracy culture by having and supporting excellent attention to detail

COMMERCIAL PERFORMANCE
• Manage media budgets, forecasting and aged debt
• Collection and reconciliation of client POs and manage the internal communication of POs across teams ensuring effective and efficient month end billing in conjunction with the Client Associate
• Reconciliation of all media plans at month end to reflect delivery
• Overall responsibility for billing at the end of each month
• Ensure all billing is 100% accurate and on time for clients, and particularly on new out of scope projects, with correct booking category being used to easily and accurately identify progress.

TALENT MANAGEMENT 
• Deepening understanding of media by committing to the internal training Core Learning programme(s) and regularly attend training for your development
• Developing understanding of client business, their Key Business Priorities for the year and play a role in creating the strategies to deliver against them
• Ensure close collaboration with Performance Director to ensure that they are enabled to actively assist your development and to ensure the consistent delivery of the highest standard of agency output
• Ensure strong comprehension and commitment to your career development plan in line with your 360 appraisal, quarterly catch ups and goals
• Upholds the Core values in words and actions
• Embracing our value of Togetherness through cross company collaboration
• Proactively build relationships within the wider company
• Contributes to a hardworking and fun team environment

Your profile

Experience
• 2-4 years’ digital media experience with proven track record.
• Excellent working knowledge of Microsoft Office, in
particular Excel and PowerPoint
• Experience with DCM, AdWords, GA, Adobe, DBM, social media
platforms, Amazon and all other commonly used advertising
platforms
• Experience in managing large scale, complex performance campaigns is
essential
• Previous experience with relevant data and media tools

Person Specification
• Analytical
• Be a confident communicator
• Excellent interpersonal skills – ability to build strong relationships with
clients
• Display the ability to think creatively and innovatively
• Very knowledgeable on all media with a particular expertise in
performance digital
• Possess good presentation skills – assist in presenting insights to clients
• Good listener - ability to understand client’s objectives
• Exceptional attention to detail
• Understands the importance of upskilling
• Can think on their feet to make the right decision quickly
• Be responsive to requests
• Highly organized individual that can manage multiple client projects
and the overall delivery of the work
• Understands and appreciates the benefits of processes

Why us?

What’s in it for you?

• Work your way – enjoy flexible, hybrid working that fits around your life
• Never stop growing – 24/7 access to LinkedIn Learning, plus clear career progression and mentoring support
• Variety that excites – collaborate with an incredible mix of clients across sport, retail, food & drink, alcohol, insurance, banking and more
• Grow with us – real opportunities to develop and progress within the business
• Time to recharge – 21 days annual leave, your birthday off, Christmas closure days, and early finishes on bank holiday Fridays
• Balance matters – a culture that genuinely supports work–life balance
• People-first perks – employee referral programme and family-focused benefits, including paid maternity & paternity leave, fertility support, pregnancy loss leave, and a maternity phase-back programme
• Your wellbeing, covered – access to mental health and wellbeing programmes, plus paid health insurance for you and your dependents under 18
• Plan for the future – professional financial advice, contributory pension, and life assurance
• Be part of something bigger – join our D&I, CSR, Green, Social or Great Place to Work committees and even earn an extra day’s leave for making an impact
• And plenty more along the way…

Salary Range

33,000-44,000 DOE