Manager II, IT Service Delivery (ITSM / End-User Services)

One Identity is an award-winning security software provider offering a broad selection of solutions that solve some of the most common and most challenging IT security problems. Part of the One Identity Software group, One Identity solutions eliminate the complexities and time-consuming processes often required to govern identities, manage privileged accounts and control access. Our solutions enhance business agility while addressing IAM challenges within on-premises, cloud and hybrid environments. The combined entity delivers a complete portfolio of market-leading Identity Access Management, Privileged Access Management, and Identity Governance solutions. Now, customers can achieve identity-centric security with trusted, proven technology in each major category.

The Manager II, IT Service Delivery is responsible for delivering reliable, scalable, and high-quality IT services to employees across the organization. This role owns the end-user experience, IT support operations, and IT service management (ITSM) processes.

This leader will establish and run a modern service delivery model, including help desk (internal and/or MSP), device lifecycle management, and ITSM processes such as incident, request, and problem management. The role partners closely with Infrastructure, Enterprise Applications, and Security teams to ensure seamless service delivery during the company’s transition to an independent IT operating model.