Product & Propositions Manager (FTC 6 months)

Products & Propositions Manager – Pinergy

Role Purpose

At Pinergy, the Product & Proposition Manager is responsible for turning customer, market, and energy system insights into tangible product improvements and new energy propositions. The role focuses on evolving Pinergy’s core offerings (e.g. business & residential electricity, commercial solar, acutrace utility measurement & EV solutions) while designing innovative products that support the transition to a smarter, more sustainable energy future.

This role plays a critical part in delivering change—bridging insight, commercial thinking, and execution to ensure Pinergy remains at the forefront of customer-centric & innovative energy solutions.

 

Key Responsibilities

1. Insight-Led Product Evolution

• Leverage internal data, customer behaviour insights, and market intelligence to identify opportunities
• Translate insights into actionable product enhancements across Pinergy’s existing portfolio
• Continuously refine structures, features, and customer journeys to improve engagement and value in conjunction with CX, Pricing and Commercial teams

1. Ownership of Core Products

• Manage performance of Pinergy’s core propositions
• Monitor key customer metrics such as churn, customer engagement, and satisfaction for insights
• Identify and deliver improvements to enhance customer outcomes and commercial performance
• Ensure full alignment with CRU regulations and industry compliance requirements

1. New Proposition Development

Design and develop new offerings aligned to the energy transition, including:

• EV tariffs and charging propositions
• Smart home and demand response solutions
• Define target segments, value propositions, and product / pricing strategies
• Build data-driven business cases to support investment decisions

1. Delivering Change (End-to-End)

• Lead & convert product ideas into deliverable change across systems, processes, and customer experience
• Work closely with technology, data, commercial and operations teams to implement changes
• Contribute to prioritisation within agile delivery frameworks
• Ensure successful go-to-market execution including customer communications and internal readiness

1. Cross-Functional Collaboration

• Act as the link between commercial, data, regulatory, technology, and customer teams
• Collaborate with marketing colleagues on proposition positioning and campaigns
• Engage with regulatory and compliance teams to ensure product integrity
• Present insights, recommendations, and performance updates to senior leadership

1. Customer-Centric & Digital Innovation

• Champion simplicity, transparency, and control in all Pinergy products
• Use customer feedback, behavioural data, and testing to validate and refine propositions
• Support digital innovation across apps, portals, and smart energy tools
• Ensure propositions empower customers to better manage their energy usage and costs

 

 

Key Skills & Experience

Essential

• Experience in product or marketing management, proposition development, or commercial roles (ideally in energy, utilities, or telco/fintech with similar models)
• Strong analytical capability—comfortable working with smart meter data and customer insights
• Proven ability to take ideas from insight → business case → delivery
• Commercial mindset with pricing and P&L awareness
• Experience delivering change in cross-functional, agile environments
• Strong stakeholder management and communication skills

Desirable

• Knowledge of the Irish energy market and CRU regulatory environment
• Experience with Pinergy product models, time-of-use tariffs, or subscription-based products
• Experience working with digital products (apps, customer platforms, data-led services)

Key Competencies

• Insight-to-action mindset (doesn’t just analyse—delivers change)
• Customer-first thinking balanced with commercial outcomes
• Structured problem solving with strong execution focus
• Ability to navigate regulatory, technology and operational complexity
• Influencing and storytelling with data

Success Measures

• Speed and quality of delivering product changes
• Improved customer engagement with products (e.g. app usage, top-up frequency, behavioural change)
• Growth and performance of smart tariffs and EV propositions
• Measurable improvements in retention, margin, and customer satisfaction
• Successful launch and adoption of new energy propositions