NTS Operational Delivery Technician

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Role: 

The Asset Operations functions form the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operational Control Function has responsibility for developing, implementing, and managing the activities of key technical teams and infrastructure, which provide expertise and excellence on a national basis in collaboration with, and complementary to, the Regional and Local delivery of routine front-line water and wastewater services.

The Integrated Operations Team monitor the performance of the operating environment, ensuring risks to service continuity are identified and managed and that the Customer first approach is at the forefront of Asset Operations activities. This will include the performance of the asset base, optimising production and managing network integrity during interventions.

The Telemetry Operational Delivery Technician supports the ongoing operation and use of the National Telemetry System (NTS) across Uisce Éireann. You'll manage ServiceNow tickets, train users on NTS, coordinate with the IT/OT team on system patches and issues, and manage operational changes to system configurations and graphics (mimics). You report to the NTS Operational Delivery Lead.

Main Duties and Responsibilities:

• Manage ServiceNow tickets from creation through closure: logging issues, tracking status, resolving or escalating, and closing with clear documentation
• Provide first-line support and troubleshooting for NTS users across the organisation (Asset Planning, Asset Delivery, Operations, etc.)
• Deliver training to users on NTS functionality, workflows, and new features
• Coordinate with the IT/OT team on system patches, updates, security issues, and other technical matters affecting NTS
• Manage operational changes to system configurations and mimics (updates to graphics, data points, alarm settings) in response to site changes or user requirements
• Document operational processes and maintain system knowledge to support team training and continuity
• Track and report on system performance, user support metrics, and training delivery
• Other duties as requested from time to time

General Duties and Responsibilities

• Collaboration with key internal stakeholders across the UÉ business 
• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. 
• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
• Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation
• Other duties as required.

Knowledge, Skills and Experience:

• Minimum of 4 years' experience in IT support, business support, or similar technical support role
• Strong communication skills; ability to explain technical matters to non-technical users
• Comfortable learning new software systems and supporting users through change
• Attention to detail and methodical approach to troubleshooting and documentation
• Ability to manage multiple priorities and respond to urgent issues
• No prior telemetry or SCADA experience required; full training will be provided
• Comfortable working with ticketing systems (ServiceNow) and software applications
• Flexibility to develop depth in specific areas (ServiceNow, training, system coordination) while maintaining awareness of other functions

• We do the right thing - highly motivated individual, working to the highest professional standards and with proven ability to deliver results

• We aim high - proactively identifying new areas of improvement and using newly gained knowledge and skill on the job

• Full, clean and valid Irish category B driving licence is minimum requirement.  Additional Driving License categories an advantage. A clean driving licence is defined as meaning that the applicant has not been convicted of an offence under the Road Traffic Acts (other than an offence for which the penalty is the imposition of penalty points).

The closing date for receipt of applications for this vacancy is 18/08/2026.

Please note that applications submitted after this closing date will not be accepted.

*Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further.

Uisce Éireann is an equal opportunities employer.

We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.