Customer Success Manager Jobs

Customer success management is a relatively new but rapidly growing function, with 12 active roles in Ireland driven entirely by SaaS companies that have discovered retaining customers is as valuable as acquiring them.

Getty Images has 2 positions managing relationships with creative agencies and media companies licensing its visual content platform. PowerSchool recruits 2 CSMs for its education technology product, supporting school districts and educational institutions through onboarding, adoption, and renewal cycles.

The remaining employers each contribute a single position, but they represent some of the most interesting companies in the Irish market. Tines, a Dublin-founded security automation startup, hires for customer success as it scales its enterprise customer base. Greenhouse Software recruits CSMs for its recruiting platform. Nitro Software hires for its document productivity suite. Axway adds API management platform success. Articul8 and ZeroRisk bring AI and compliance dimensions respectively.

What does a Customer Success Manager actually do? Unlike account managers who focus on revenue expansion, CSMs own customer health, product adoption, time-to-value, and ultimately retention. The core activities include onboarding new customers, conducting business reviews, identifying at-risk accounts through health scoring, and advocating internally for product improvements that customers need. Key skills include stakeholder management, product expertise, data analysis (tracking usage metrics, NPS, health scores), and the consultative ability to connect a customer's business goals to your product's capabilities. The career path runs from CSM through Senior CSM and Enterprise CSM to CS Team Lead, Director of Customer Success, and VP CS — a function that in many SaaS companies now reports directly to the CEO given its direct impact on net revenue retention.

The Irish market for customer success is expected to grow significantly as more SaaS companies establish EMEA operations in Dublin. The discipline is closely tied to net revenue retention (NRR) � the metric that measures whether a company grows revenue from its existing customers year over year. Companies with NRR above 120% (like many of those listed above) effectively grow without needing to acquire new customers, and the CSM function is the engine that drives this. For candidates coming from consulting, account management, or technical support backgrounds, customer success offers a structured transition into a role that combines relationship management with commercial impact � and increasingly, with AI and automation tools that help CSMs identify at-risk accounts before problems surface.